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6.0 - 8.0 years
7 - 12 Lacs
mumbai
Work from Office
Role Overview / Purpose of the Role The Customer Relationship Manager (CRM) Call Centre will be responsible for managing and enhancing customer engagement through inbound and outbound calling operations. The role focuses on driving tele-sales performance, improving customer satisfaction, managing escalations, and ensuring adherence to service quality and sales KPIs. The incumbent will play a key role in strengthening customer retention, loyalty, and revenue generation through structured call center operations. Key Responsibilities Manage end-to-end call centre operations including inbound customer queries, outbound tele-sales, follow-ups, and service calls. Drive tele-sales performance by ac...
Posted 2 days ago
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