Tele counselling

• Student Outreach & Counselling: Conduct high-volume inbound and outbound calls to prospective students and parents to inform them about the university's courses, programs, admission procedures, eligibility criteria, and fee structures.
• Admissions Guidance: Guide students in selecting programs that align with their career goals, assist with the application and documentation process, and proactively follow up to ensure a smooth transition from inquiry to enrollment.
• Lead Management: Generate, qualify, nurture, and manage leads using a Customer Relationship Management (CRM) system, ensuring all interactions and counseling sessions are accurately recorded.
• Target Achievement: Work towards and achieve daily, weekly, and monthly sales and admission targets, with performance often tied to bonuses or incentives.
• Query Resolution: Address student inquiries and concerns in a professional and empathetic manner, potentially coordinating with the admissions team and other departments when necessary.
• Collaboration & Reporting: Collaborate with marketing and admissions teams to refine outreach strategies and submit reports on lead status, conversion rates, and progress metrics. Required Skills & Qualifications
• Education: A bachelor's degree in any discipline is typically required, with a degree in psychology, counseling, education, or a related field often preferred.
• Experience: Previous experience in telecalling, telecounselling, admissions counseling, or a similar customer service or sales role is an advantage.
• Communication: Excellent verbal and written communication skills in English and often regional languages, with strong persuasive and negotiation abilities.
• Personal Attributes: Strong interpersonal skills, an empathetic and patient approach, a target-driven mindset, and the ability to work under pressure and manage time efficiently.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance

Work Location: In person