Posted:9 hours ago|
Platform:
On-site
Full Time
Customer Interaction: Voice processes involve direct communication with customers over the phone, addressing their needs, and providing solutions. Inbound and Outbound Calls: This can involve taking calls from customers with questions or issues (inbound) or making calls to customers (outbound) for various purposes like sales or follow-ups. Diverse Roles: Voice process roles can range from customer care representatives to technical support specialists, depending on the company and the specific needs of the process. Essential Skills: Effective communication, active listening, problem-solving, and basic computer skills are crucial for success in voice processes. BPO Integration: Voice processes are frequently outsourced to Business Process Outsourcing (BPO) companies, particularly in cost-effective locations. Language Proficiency: For international voice processes, agents need strong language skills to communicate effectively with customers from different regions. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 27/06/2025
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