Tele Calling Executive

Customer Interaction

• Make outbound calls to potential and existing customers.
• Inform customers about new arrivals, gold schemes, discounts, and promotions.
• Handle inbound calls regarding queries on products, offers, and showroom locations.

Follow-ups

• Call customers who visited the store but did not make a purchase.
• Follow up on leads from exhibitions, online ads, and walk-ins.
• Remind customers about due payments in gold savings schemes (if applicable).

Database Management

• Maintain accurate records of calls, customer responses, and follow-up actions.
• Update the CRM or Excel sheet with customer interaction details.

Customer Service

• Handle customer complaints and escalate them to the right department if needed.
• Ensure every customer has a good experience on the call.

Sales Support

• Generate appointments for showroom visits.
• Encourage customers to come during festival seasons, special days (Akshaya Tritiya, Diwali, etc.).
• Explain gold schemes, jewellery exchange offers, and festival discounts.

Communication Skills

• Speak fluently in Tamil (essential), and optionally in English
• Use polite, professional language with all customers.

Team Coordination

• Work closely with the showroom sales team.
• Report daily call logs and outcomes to the manager.

Preferred Qualifications

• Good communication skills in Tamil.
• Basic computer knowledge (for CRM or Excel).
• Experience in telecalling or retail is an added advantage.

Contact : 9791695067

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person