Tele-caller – Recruitment & Education Divisions

Job Title: Telecaller – Recruitment & Education Divisions
Location: Cochin
Job Type: Full-time
Department: Sales & Support – Recruitment and Education
Reporting To: Team Leader / Branch Manager

About Splash Gain Associates

Splash Gain Associates is a fast-growing organization operating in the areas of international recruitment, medical licensing exam training, and language & skills development programs. We cater to clients across the UAE, Kuwait, and India, supporting career development and institutional staffing needs.

Role Overview

We are seeking a confident and proactive Tele caller who will handle inbound and outbound calls to prospective students and job seekers, provide accurate course or recruitment information, schedule appointments for counselling, and assist in converting inquiries into admissions or recruitment leads.

Key Responsibilities1. Calling & Lead Management

• Make outbound calls to leads generated via campaigns, website, walk-ins, and referrals.
• Handle inbound queries from prospects via phone and WhatsApp.
• Explain courses, eligibility, recruitment procedures, fees, and support services.
• Maintain regular follow-ups with potential candidates to drive conversions.
• Update lead tracker sheets daily with call status and remarks.

2. Support to Recruitment Division

• Brief nursing and allied healthcare professionals about overseas job openings.
• Coordinate with documentation and processing teams post-registration.
• Schedule and confirm candidate interviews or screening sessions.

3. Support to Education Division

• Share details of available training (e.g. Prometric, DHA, MOH, German/Japanese Language).
• Assist in enrolment process by confirming payment and documentation status.
• Coordinate demo sessions, webinars, or faculty callbacks when needed.

4. Communication & Coordination

• Coordinate with the counselling and admission team for walk-ins and video calls.
• Maintain a high standard of spoken communication in English, and Malayalam. Knowledge in Hindi/Tamil will be an added advantage.
• Ensure professionalism in all client interactions.

5. Reporting

• Share daily call reports and conversion status with the Team Leader.
• Flag urgent or hot leads for priority follow-up.

Required Skills & Qualifications

• Minimum Qualification: Graduate in any discipline.
• 1–3 years of experience in tele calling/customer support, preferably in education or recruitment sector.
• Strong verbal communication and persuasion skills.
• Ability to handle objections and maintain a positive attitude.
• Proficiency in English and Malayalam is mandatory. Hindi or Tamil is a bonus.

Work Schedule

• 6-day week (Sunday holiday or as per roster)
• Work hours: 9:00 AM to 5:00 PM

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Supplemental Pay:

• Commission pay
• Performance bonus

Application Question(s):

• Do you have prior experience in telecalling, customer support, or outbound sales?

• Do you have experience or interest in the education or overseas recruitment sector?
• Can you join immediately?