Tele Caller Executive

2 years

1 - 2 Lacs

Posted:2 weeks ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Telecaller – Eye Hospital

Hospital Name: The Healing Touch Super Speciality Eye Care

Location: C-2/390, Janakpuri, Pankha Road, New Delhi, Delhi-110058

Job Summary:

The Telecaller will be responsible for handling inbound and outbound calls, guiding patients regarding appointments, procedures, and services of the eye hospital. The role ensures excellent communication, patient satisfaction, and smooth coordination with the clinical and administrative teams.

Key Responsibilities:

1. Patient Communication

  • Make outbound calls for appointment reminders, follow-ups, feedback, and patient recall.
  • Handle inbound calls for appointment booking, service inquiries, doctor availability, and basic guidance.
  • Provide clear information on eye treatments, consultation timings, and hospital facilities.

2. Appointment Management

  • Schedule, reschedule, and cancel appointments using the hospital software.
  • Coordinate with OPD, Optometry, and Doctor teams to confirm timings.

Qualifications & Experience:

  • Minimum 12th pass; graduation preferred.
  • Experience: 6 months –2 years; healthcare/eye hospital telecalling experience is an advantage.

# Immediate Joiner Preferred

Email ID: thehealingtouch.hr1@gmail.com

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Work Location: In person

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