Tele Caller Executive

Job Title: Customer Service Representative / Telecalling or Telemarketing Executive (Females Only)

Location: Corporate Office, Boon IVF Fertility Center, Beside KLAY Pre School, Manikonda

Key Responsibilities:

Inbound and Outbound Patient Calls

• Answer patient inquiries and provide information about clinic services, appointment availability, and consultation options
• Make outbound calls to potential patients from various sources to introduce them to our clinic's services and benefits.

Patient Engagement and Persuasion

• Effectively communicate the advantages of our clinic to encourage new patients to schedule appointments.
• Build rapport with prospective patients, addressing any concerns and highlighting the clinic’s expertise.

Appointment Coordination

• Assist patients with scheduling appointments over the phone and coordinate with the patient relations team as required.
• Provide patients with clear information on what to expect during their visit and any necessary preparation.

Follow-Up and Reminders

• Conduct follow-up calls with patients who have shown interest or previously inquired about services.
• Remind patients of upcoming appointments to reduce no-shows and cancellations.

Promotional Communication:

• Inform patients about new services, promotional offers, and packages.
• Support marketing campaigns by reaching out to potential patients.

Qualifications:

• Education: Bachelor’s degree
• Experience: Minimum of 1-2 years in a telecalling or customer service role, preferably in fertility sector

Skills:

• Excellent verbal communication skills.
• Proficient in using telecommunication systems and CRM software.
• Strong organizational and multitasking abilities.

Key Competencies:

• Patient-centric approach
• Clear and effective communication
• Attention to detail
• Ability to work in a fast-paced environment

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Where do you stay in Hyderabad
• What is your current take home salary
• What is your notice period
• What is the mode of transport you use
• Can you speak Hindi, telugu & English fluently? If no - please do not apply as this job role require someone who is fluent in all the three languages.

Education:

• Bachelor's (Required)

Work Location: In person