Tele Caller (E-commerce/Delivery Industry)

As a Telecaller, you will be responsible for handling inbound and outbound calls related to delivery services. Your role will involve calling Delivery Executives and onboarding them on company platforms

Key Responsibilities:

• Attend to Delivery executives (2 Wheeler and 3 Wheeler riders) outbound and Inbound calls, explain about company, pitch our payout plans, benefits and the opportunities if they join company.
• Maintain accurate records, data of Delivery executive interactions and completing forms
• Collaborate with the operations team and sales team to have a planned approach towards sourcing the Delivery executives as per the targets provided and within the timelines set.
• Resolve any issues or discrepancies related to onboarding riders
• Provide exceptional support to enhance Delivery executive satisfaction.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Previous experience in a tele calling or service role, preferably in a delivery or logistics setting.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to handle difficult situations with patience and empathy.
• Proficiency in using Excel and Word and other communication tools.

Preferred Skills:

• Fluent in Kannada
• Multilingual abilities are a plus.

Job Type: Full-time

Pay: From ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person