Tele Caller

Job Description

Job Summary: We are seeking a motivated and professional Telecaller to join our law firm. The ideal candidate will assist in managing communication with clients, prospective clients, and partners over the phone, ensuring all interactions are professional, courteous, and effective. You will be responsible for scheduling appointments, following up on leads, and providing basic information regarding legal services offered by the firm. Answer incoming calls from potential clients and respond to inquiries. Make outbound calls to follow up on leads, collect information, and confirm appointments. Provide basic legal information to clients as directed by attorneys or senior staff. • Explain the law firms services, fees, and policies • Maintain and update client records in the firm’s database. Document calls, complaints, feedback, and follow-ups accurately • Ensure clients’ questions are answered promptly and provide them with general information related to their cases. • Relay detailed messages and case updates to attorneys as needed. • Strong communication skills, both verbal and written. • Ability to handle sensitive information with confidentiality. • Good organizational skills and attention to detail. • Basic knowledge of legal terminology and processes is a plus. • Proficient in using phone systems and Microsoft Office tools.