Job Summary: We are seeking a skilled and detail-oriented VoIP and Data Administrator to manage and support the organization’s voice over IP (VoIP) systems and data networks. This role is responsible for maintaining the performance, integrity, and security of both telephony and data infrastructure, ensuring uninterrupted communication and data services across the organization. Key Responsibilities: VoIP Administration: Configure, install, and maintain VoIP systems, including PBX, IP phones, SIP trunks, and voicemail systems. Monitor and troubleshoot VoIP call quality, latency, jitter, and dropped calls. Administer VoIP platforms such as Cisco Unified Communications Manager, Asterisk, 3CX, Avaya, or similar. Manage call routing, auto-attendants, IVRs, and voicemail configurations. Ensure VoIP system security, applying firmware updates and mitigating vulnerabilities. Coordinate with vendors and service providers for support and escalations. Data Network Administration: Maintain and troubleshoot LAN/WAN infrastructure, switches, routers, firewalls, and wireless access points. Monitor network performance, bandwidth usage, and ensure optimal uptime. Configure network hardware and software, including VLANs, VPNs, and QoS settings. Assist in planning and implementing network upgrades and expansions. Conduct regular backups of network and VoIP configurations. General IT and Support: Provide tier 2/3 support for VoIP and network-related incidents and service requests. Maintain documentation for network and telephony infrastructure, configurations, and procedures. Participate in disaster recovery planning and testing. Ensure compliance with IT policies, data protection, and security standards. Train staff on the use of VoIP systems as needed. Requirements: Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 3+ years of experience in VoIP and/or network administration. Experience with VoIP platforms (e.g., Cisco, 3CX, FreePBX, Avaya, etc.) Experience with network equipment (e.g., Cisco, Juniper, Ubiquiti, Fortinet, etc.) Skills & Competencies: Strong understanding of SIP, RTP, QoS, and VoIP protocols. Solid networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPN, routing, switching). Familiarity with monitoring tools (e.g., Wireshark, SolarWinds, PRTG). Excellent troubleshooting and analytical skills. Strong communication and documentation abilities. Ability to manage multiple tasks and work independently. Certifications (preferred but not required): CCNA / CCNP CompTIA Network+ or Security+ VoIP-specific certifications (e.g., Cisco Voice, 3CX Certified) Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹45,000.00 per month
Job Summary: We are seeking a skilled and detail-oriented VoIP and Data Administrator to manage and support the organization’s voice over IP (VoIP) systems and data networks. This role is responsible for maintaining the performance, integrity, and security of both telephony and data infrastructure, ensuring uninterrupted communication and data services across the organization. Key Responsibilities: VoIP Administration: Configure, install, and maintain VoIP systems, including PBX, IP phones, SIP trunks, and voicemail systems. Monitor and troubleshoot VoIP call quality, latency, jitter, and dropped calls. Administer VoIP platforms such as Cisco Unified Communications Manager, Asterisk, 3CX, Avaya, or similar. Manage call routing, auto-attendants, IVRs, and voicemail configurations. Ensure VoIP system security, applying firmware updates and mitigating vulnerabilities. Coordinate with vendors and service providers for support and escalations. Data Network Administration: Maintain and troubleshoot LAN/WAN infrastructure, switches, routers, firewalls, and wireless access points. Monitor network performance, bandwidth usage, and ensure optimal uptime. Configure network hardware and software, including VLANs, VPNs, and QoS settings. Assist in planning and implementing network upgrades and expansions. Conduct regular backups of network and VoIP configurations. General IT and Support: Provide tier 2/3 support for VoIP and network-related incidents and service requests. Maintain documentation for network and telephony infrastructure, configurations, and procedures. Participate in disaster recovery planning and testing. Ensure compliance with IT policies, data protection, and security standards. Train staff on the use of VoIP systems as needed. Requirements: Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 3+ years of experience in VoIP and/or network administration. Experience with VoIP platforms (e.g., Cisco, 3CX, FreePBX, Avaya, etc.) Experience with network equipment (e.g., Cisco, Juniper, Ubiquiti, Fortinet, etc.) Skills & Competencies: Strong understanding of SIP, RTP, QoS, and VoIP protocols. Solid networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPN, routing, switching). Familiarity with monitoring tools (e.g., Wireshark, SolarWinds, PRTG). Excellent troubleshooting and analytical skills. Strong communication and documentation abilities. Ability to manage multiple tasks and work independently. Certifications (preferred but not required): CCNA / CCNP CompTIA Network+ or Security+ VoIP-specific certifications (e.g., Cisco Voice, 3CX Certified) Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹45,000.00 per month
About the Role: We are seeking a skilled and motivated VoIP and Data Engineer to join our dynamic engineering team. In this role, you will be responsible for designing, deploying, configuring, and maintaining Voice over IP (VoIP) solutions and data communication systems. You will also work on optimizing data networks to ensure high availability, security, and performance of voice and data services. The ideal candidate will have a strong background in both VoIP technologies and networking, with hands-on experience in supporting large-scale deployments. Key Responsibilities: VoIP Implementation & Support: Design, implement, and maintain VoIP systems and infrastructure, ensuring high availability, scalability, and performance. Configure and manage VoIP servers (e.g., Asterisk, FreeSWITCH, or similar) and ensure they integrate seamlessly with other communication systems. Monitor and troubleshoot VoIP networks and services to identify and resolve issues related to call quality, latency, jitter, and dropped calls. Collaborate with cross-functional teams to integrate VoIP solutions with existing IT systems and customer support platforms. Network & Data Engineering: Work on the design, deployment, and management of enterprise-level data networks (LAN, WAN, and VPN). Manage and configure routers, switches, firewalls, and other network hardware for seamless connectivity. Ensure network infrastructure meets security, redundancy, and performance standards. Conduct network monitoring and performance optimization tasks. Troubleshooting & Technical Support: Provide technical support for both VoIP and data systems, diagnosing and resolving issues in a timely manner. Work with internal and external teams to resolve incidents and implement corrective actions. Prepare and maintain documentation for system configurations, troubleshooting guides, and other technical procedures. Security & Compliance: Ensure VoIP and data communication systems meet organizational security standards. Perform regular security audits, vulnerability assessments, and system updates. Implement best practices for securing VoIP infrastructure, including encryption, firewalls, and DDoS protection. Continuous Improvement: Stay up to date with the latest VoIP technologies, networking trends, and industry standards. Evaluate and recommend new tools and technologies to improve the efficiency, reliability, and performance of VoIP and data systems. Contribute to the creation of policies and procedures for VoIP management and data communication protocols. Required Qualifications: Bachelor's degree in Computer Science, Network Engineering, or related field (or equivalent experience). Proven experience (X+ years) in VoIP system design, deployment, and administration (Asterisk, FreeSWITCH, or similar). Strong knowledge of networking protocols (TCP/IP, SIP, RTP, DNS, DHCP, etc.). Hands-on experience with network devices like routers, switches, firewalls, and VPNs. Proficiency in network monitoring tools (e.g., Wireshark, PRTG, Nagios, etc.). Familiarity with security technologies (VPNs, firewalls, encryption, etc.). Experience in troubleshooting and optimizing VoIP call quality, connectivity, and bandwidth issues. Excellent problem-solving and analytical skills. Strong communication skills, both written and verbal. Preferred Qualifications: Certifications like Cisco CCNA, CompTIA Network+, or other related certifications. Experience with cloud-based VoIP solutions (e.g., AWS, Azure). Experience with scripting or automation (e.g., Python, Bash). Familiarity with QoS, VLANs, and other network traffic management tools. Knowledge of data center management and virtualized environments. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹40,000.00 per month Benefits: Work from home