The opportunity
- Guidewire Claim Centre Portal Support manager with minimum experience level of 9 years.
Your key responsibilities
- Guidewire Portal Support and Maintenance Manager (9+ years) who has the prior experience to manage support projects.
- Supporting applications including technology stack, Java, Spring boot, Hibernate, Angular and AWS.
- Must be flexible to work in shifts (Rotational Shift India Shift, US Shift) and On Call Support on a roster-ed rotational basis.
- Design, build, and support the Business Objects environment and services
- Experience using BO Client tools such as IDT, UDT & Web Intelligence
- Be responsible for Business Objects reports and universe architecture and design
- Able to troubleshoot Business Objects report performance issues and raise SAP cases where needed
- Advanced knowledge of AIX
- Can troubleshoot basic configuration/script & integrations issues
- Can work independently and collaboratively with customers and delivery teams on implementations and remote services.
- Exhibits punctual and attentive attendance at all project meetings including requirements review and validation sessions, SCRUM ceremonies.
- Strong communication, presentation, and writing skills to engage with stakeholders, gather requirement, provide demos and obtain sign off.
- Good understanding of ITIL v3/v4 processes.
- Must be able to understand the existing customizations of SP and replicate the same on ESC or provide acceptable alternative.
- Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
- Manages the middleware applications which has various interfaces including Guidwire system.
- Design, modifies and implements changes to the existing applications built in Java, Spring boot & Hibernate.
Skills and attributes for success
- Deep understanding of Java, Angular & hibernate, implementation, architecture and components.
- Must have experience in Java, Angular, Hibernate, Spring boot and AWS
- Well versed in development streams -
- Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
- Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
- Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
- Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
- Experience in Insurance domain, preferably in Property & Casualty.
- Should have understanding and experience of software development best practices.
- Excellent business communication skills
- Excellent leadership skills
- Prior Client facing experience
- Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
- Understand service management and change management activities, along with SLAa and estimator tools.
- Should have worked on incident management and problem management.
To qualify for the role, you must have
- Java, Spring Boot, Hibernate
- Proficiency with Development Tools
- Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
- SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
- Tomcat and or Web sphere/WebLogic.
Certification
- ITIL certification (Good to have), ONE, CFA, AWS