JOB DESCRIPTION
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member at JPMorgan Chase within the Consumer & Community Banking - ET&P, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
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Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
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Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
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Assist in the monitoring of pre-production environments for anomalies and address issues utilizing standard observability tools like Dynatrace, Splunk, DataDog etc.
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Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
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Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
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3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
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Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
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Ability to anticipate, identify, and troubleshoot defects found during testing
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Extensive Knowledge on any Programming Language, Python and java Preferred
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Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
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Experience in observability and monitoring tools and techniques
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Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
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Experience with one or more general purpose programming languages and/or automation scripting
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Working understanding of public cloud
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Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
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Knowledge on Programming
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