Technology Support Engineer

Job Description

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Splunk Good to have skills : Splunk Administration Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability, creating and implementing Requests for Change (RFC), and collaborating with vendors and service management teams for issue analysis and resolution. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues. Assist in the implementation of system upgrades and enhancements. Provide technical support to end-users and troubleshoot system errors. Document troubleshooting steps and solutions for knowledge sharing. Conduct regular system audits to ensure data integrity and security. Professional & Technical Skills: Must To Have Skills: Proficiency in Splunk. Strong understanding of data analysis and visualization techniques. Experience with Splunk Administration. Knowledge of ITIL framework and incident management processes. Familiarity with cloud computing technologies. Hands-on experience in system monitoring and performance tuning. Additional Information: The candidate should have a minimum of 3 years of experience in Splunk. This position is based at our Kolkata office. A 15 years full time education is required. Qualifications 15 years full time education