Technology Operations Senior Analyst - Mobile SRE

Job Description

Your key responsibilities Provide L2/L3 platform level incident support and engagement of our global remote and mobile platforms we are generally engaged on new issues without prior training/knowledge, platform-level faults, major incidents, and vendor incidents for our mobile device management, Android OS, Apple OS, and remote-access products Provide planning and delivery of production changes following ITIL framework Be a source of knowledge we provide written and verbal knowledge to our local teams in support of our product space Improve what you are doing identify if there is a better way to deliver what you are doing that would be more efficient or improve user experience and help visualize or deliver the improvement if you can Provide support for routine operational responsibilities including change verifications and testing, Disaster Recovery exercise support, closure of routine requests and processes Your skills and experience Demonstratable experience supporting end-user devices in the Apple iOS/iPadOS space Demonstratable experience implementing, documenting, and/or supporting mobile device management platforms such as Intune, MobileIron, or AirWatch Demonstratable experience delivering an end-user or product migration, or large-scale project involving technical support or end-user interaction Demonstratable knowledge of Apple mobile device management or declarative device management concepts Demonstratable understanding of the basics of Azure and Entra ID Experience working in an incident management system such as ServiceNow Understanding and capability to provide succinct overviews and reports relating to your projects and delivery communication is key for our team! Demonstratable understanding of basic VPN and networking concepts allowing devices to connect securely to corporate networks Bonus skills understanding or capability to deliver strategic reporting (e.g. PowerBI), observability from a SIEM (e.g. Splunk, Sentinel), scripting (Python or Powershell), automations from the Microsoft Power Platforms (Power Automate, Azure Runbooks)