Technoarete

Requirements Lead Generation: Reach out via social media, calls, emails, WhatsApp, and campaigns. Client Engagement: Respond to new and old leads; promote journal publications and authorship. Sales Conversion: Convert inquiries into submissions; close deals with end-to-end support. Client Servicing: Provide plagiarism reports, acceptance letters, proofreading, and publication links. Follow-Ups: Maintain lead data, ensure timely follow-ups, and track status in Google Sheets. Target Achievement: Consistently work towards individual and team sales goals. Eligibility: Any Bachelors degree (Freshers’) Master’s degree ( Fresher’s) Experience: 0–1 year (Freshers can apply) Skills Required: Excellent verbal and written communication Basic MS Office, Excel & Outlook Quick learner, organized, and self-driven Good organizational and time-management skills Why Join Us? Comprehensive Training Career Growth Opportunities Supportive Work Environment Recognition for Your Efforts Professional Development

Inside Sales Executive: Convert leads into successful registrations by engaging with customers and providing information about our offerings. Follow up with customers who have shown interest, answer their queries, and assist them in completing their registration. Maintain accurate and up-to-date records of customer interactions and registrations using CRM systems. Ensure timely and effective communication with customers via calls, emails, and chat, addressing their needs and facilitating the registration process. Provide regular updates on the progress of leads and registrations, reporting any challenges encountered. Utilize Excel, Google Sheets, and Google Docs to track, maintain, and update customer data and progress in an organized manner. Work towards achieving individual and team registration targets. A minimum of 1-3 years of experience in inside sales, customer service, or a similar customer-facing role. Excellent verbal and written communication skills with a customer-centric approach. Strong ability to engage customers and guide them through the registration process. Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite, with advanced skills in Excel and Google Sheets for data maintenance and reporting. Comfortable using Google Docs for documentation and collaborative work. Goal-oriented with a focus on meeting registration targets. A Bachelors degree or equivalent experience is preferred, but not mandatory. ------------------------------------------------------------------------------------------------------- Customer Support Executive Roles and Responsibilities: 1. Customer Inquiries: Respond promptly and professionally to customer inquiries via phone, email, chat, or social media platforms. 2. Issue Resolution: Identify and resolve customer issues, complaints, or concerns effectively and efficiently. 3. Conference/Publication Information: Provide accurate and detailed information about conferences or publications to customers. 4. Order Processing: Assist customers with order placement, tracking, cancellations, and refunds. 5. Technical Support: Provide basic technical support and troubleshooting assistance to customers. 6. Customer Feedback: Collect and document customer feedback to improve conferences, publications, and overall customer experience. 7. Customer Education: Educate customers about conference features, benefits, and usage to enhance their experience. 8. Escalation Handling: Escalate complex or unresolved issues to appropriate departments or higher management for resolution. 9. Documentation: Maintain detailed records of customer interactions, transactions, and inquiries in the CRM system. 10. Follow-Up: Conduct follow-up calls or emails to ensure customer satisfaction and gather feedback post-resolution. 11. Proven experience within a minimum of 1 or 2 years in customer support, client relations, or a related role. 12. Excellent communication and interpersonal skills. 13. Strong problem-solving and decision-making abilities. 14. Empathetic and patient demeanour when dealing with customers. 15. Ability to multitask, prioritize, and manage time effectively. 16. Proficiency in using CRM software and other customer support tools. 17. Knowledge of the products/services offered by the company. 18. Bachelor's degree in any field or equivalent experience (preferred).

Role & responsibilities Convert leads into successful registrations by engaging with customers and providing information about our offerings. Follow up with customers who have shown interest, answer their queries, and assist them in completing their registration. Maintain accurate and up-to-date records of customer interactions and registrations using CRM systems. Ensure timely and effective communication with customers via calls, emails, and chat, addressing their needs and facilitating the registration process. Provide regular updates on the progress of leads and registrations, reporting any challenges encountered. Utilize Excel, Google Sheets, and Google Docs to track, maintain, and update customer data and progress in an organized manner. Work towards achieving individual and team registration targets. A minimum of 1-3 years of experience in inside sales, customer service, or a similar customer-facing role. Excellent verbal and written communication skills with a customer-centric approach. Strong ability to engage customers and guide them through the registration process. Proficiency in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite, with advanced skills in Excel and Google Sheets for data maintenance and reporting. Comfortable using Google Docs for documentation and collaborative work. Goal-oriented with a focus on meeting registration targets. A Bachelors degree or equivalent experience is preferred, but not mandatory. Preferred candidate profile

Role & responsibilities Technical Requirement : Data Analysis & Reporting comfortable with KPIs, dashboards, and performance metrics. CRM Tools proficiency in Salesforce, HubSpot, Zoho MS Office Suite / Google Workspace especially Excel (pivot tables, VLOOKUP, reporting). ERP / Operations Software (SAP, NetSuite) Sales Support & Strategy : Develop and implement sales strategies to achieve company revenue targets. Manage key client accounts and support relationship building. Prepare and deliver sales presentations, proposals, and contracts. Analyse sales performance data and provide actionable insights to leadership. Operations Management Oversee day-to-day sales operations, ensuring smooth coordination between teams. Streamline processes to improve efficiency, productivity, and customer experience. Cross-functional Collaboration Work closely with marketing to align campaigns with sales objectives. Partner with technical or service delivery teams to ensure customer needs are met. Reporting & Compliance: Prepare regular reports on sales forecasts, pipeline activity, and operational KPIs. Ensure compliance with company policies, contracts, and regulatory requirements Preferred candidate profile - Experience Level: 25 years (Conference based experience - high Preference) & Expected Joining Timeline: Immediate

Role & responsibilities Analyze existing business processes and workflows to identify areas of improvement. Assist in documenting process flows, Standard Operating Procedures (SOPs), and guidelines. Support the implementation of new processes or tools to enhance efficiency and reduce costs. Monitor and report on process performance metrics (KPIs) and suggest improvements. Collaborate with internal teams (Operations)to ensure smooth execution of business processes. Participate in process audits and compliance checks to ensure standards are met. Provide training or support to employees on updated workflows and tools. Coordinate with managers to resolve bottlenecks and escalations in processes. Expected Joining Timeline: Immediate

Job Description: The Project Coordinator will provide project support, ensuring smooth communication across internal and external teams. A key responsibility of this role is to properly maintain and organize data in Google Sheets, ensuring the timely and accurate tracking of project progress. In addition to this, the coordinator will moderate virtual events, manage client inquiries via email, assist with document preparation, and maintain accurate records. Key Responsibilities: Properly maintain and organize data in Google Sheets, ensuring accuracy and consistency in tracking project progress. Coordinate with internal teams to prepare materials and documentation. Respond to client inquiries via email, providing timely updates. Partially moderate virtual events as required. Ensure smooth communication across teams and with external stakeholders. Organize and track project progress, ensuring deadlines are met. Qualifications and Skills: Strong proficiency in Google Sheets and Excel for managing and maintaining data. Excellent written and verbal communication skills to handle client inquiries and provide updates. Ability to manage multiple tasks and prioritize effectively. Comfortable with virtual platforms and moderating online meetings. Strong attention to detail and organizational skills. A Bachelors degree or equivalent experience is preferred. Shift Details: Regular Shift