Technical Support Executive (Telecom Voice)

As a Technical Support Associate at TELUS DIGITAL, your role involves working closely with customers to identify their service-related needs and providing them with the most appropriate solutions, all while delivering world-class customer service. You will be responsible for diagnosing and resolving basic network and modem functionality issues, including troubleshooting landline connections. Additionally, you will guide customers through common phone hardware and software configurations to ensure optimal service functionality. Providing solutions and resources for customer repair problems, updating customers on service status over the phone, and escalating technical issues to upper-level support when necessary are also key responsibilities. Key Responsibilities: - Identify and address customer service needs by offering appropriate solutions - Diagnose and resolve basic network and modem functionality issues - Guide customers through phone hardware and software configurations - Provide solutions and resources for customer repair problems - Update customers on service status and ensure restoration - Escalate technical issues to upper-level support Qualifications Required: - 0-5 years of experience in International Technical Support (Voice) - Excellent communication skills - Proficiency in handling ISP, Internet & WiFi related issues, and Router & Modem connectivity - Comfortable working in a 24*7 environment with rotational shifts and week-offs - Undergraduate Freshers are not eligible/Graduate freshers with non-technical education are not eligible In addition to the role and responsibilities, you can enjoy the following perks and benefits: - Salary ranging from 3.2 LPA to 4.99 LPA - Medicare facilities - Free pick up and drop facility within a 35 km range - Medical and life insurance coverage Please note that the walk-in interview is scheduled for 6th September 2025 (Saturday) between 12:00 PM to 5:00 PM IST at TELUS DIGITAL, Tower-6, UG Floor, Candor Techspace, Sector 135, Noida, Uttar Pradesh, 201304.,