Technical Support Engineer

Key Responsibilities

● Provide technical support to customers by phone, email and on-site for product selection, usage and troubleshooting.

● Attend breakdown, warranty and preventive maintenance calls within agreed timelines.

● Diagnose faults on-site, carry out repairs, and replace parts as required.

● Train customer staff on correct operation and basic maintenance of instruments.

● Understand customer applications and recommend suitable products or solutions, in coordination with the sales team.

● Coordinate with the head office, sales, stores and dispatch teams for service requests, spares and returns.

● Maintain customer records, visit logs and follow-up details, and update the company CRM or Excel reports.

● Plan daily and weekly visit schedules for the assigned region and keep customers informed of job status.

● Report recurring faults and customer feedback to the technical team, and escalate complex issues to the supervisor.

● Follow site safety rules and company procedures at all customer locations.

Eligibility Criteria '

● Education: Diploma or B.E./B.Tech in Instrumentation, Electronics, Electrical or Mechanical Engineering.

● Experience: 2 to 4 years in technical support, service or calibration of instruments or industrial equipment. Freshers with strong technical fundamentals may also apply.

● Working knowledge of pressure, temperature, flow or other measuring instruments and calibration procedures.

● Ability to use hand tools, multimeters and calibration equipment.

● Good communication skills in English and the local language of the work location (Kannada, Tamil, Gujarati or Hindi).

● Basic computer knowledge, including MS Office and Excel, for service reports.

● Strong troubleshooting, problem-solving and time management skills.

Field Service Requirements

● Willingness to travel to customer sites in and around Bangalore, Hosur and Ahmedabad, and to other locations when required.

● Valid two-wheeler driving licence and own vehicle preferred; travel expenses as per company policy.

● Ability to work on shop floors and industrial sites, following safety and PPE rules.

● Flexibility to attend urgent breakdown calls when needed.

Pay: ₹25,000.00 - ₹35,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• service of instruments or industrial equipment.: 2 years (Required)

Work Location: In person