Technical Support Engineer

Role & responsibilities

The Desktop Support Engineer ensures maximum uptime and seamless performance of end-user workplace technology for our banking client. You will be responsible for installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, operating systems, and banking-specific software applications. This role requires strict adherence to banking security compliances, data privacy laws, and ITIL-based Service Level Agreements (SLAs).

Technical Support & Troubleshooting

* Provide Level 1 technical support for workstations, laptops, and peripheral devices (printers, scanners, passbook printers).

* Troubleshoot operating systems (Windows 10/11) and core office applications (Microsoft 365, Teams, Outlook).

* Resolve connectivity issues involving Local Area Network (LAN), Wide Area Network (WAN), Virtual Private Network (VPN), and Wi-Fi.

* Support banking-specific endpoints, including trading desk setups, branch terminal hardware, and secure ATM/kiosk interfaces.

Installation & Configuration

* Install and update software ensuring compliance with the bank's approved software catalogue.

Security & Banking Compliance

* Enforce strict security protocols including endpoint encryption (BitLocker), Antivirus/EDR updates, and patch management.

* Adhere to data privacy policies (e.g., GDPR, local banking regulations) ensuring clean-desk policies and secure disposal of hardware data.

* Manage Identity and Access by troubleshooting Multi-Factor Authentication (MFA), smart cards, biometric scanners, and hardware tokens.

Incident & Asset Management

* Maintain asset inventory tracking the lifecycle of IT assets from procurement to decommissioning.

Preferred candidate profile

1-3 years exp in Desktop support with good communication skills

Degree mandatory

Technical knowledge in Hardware, Networking & Software troubleshooting