Technical Support Engineer - L2

As a candidate for the position at Dover, a diversified global manufacturer, you will be responsible for various key aspects as outlined below: **Role Overview:** Dover, with an annual revenue exceeding $7 billion, is a leading provider of innovative equipment, components, systems, software, and support services across various operating segments. With a workforce of approximately 24,000 employees and a strong entrepreneurial approach, Dover is committed to redefining possibilities in the markets it serves. Headquartered in Downers Grove, Illinois, Dover is listed on the New York Stock Exchange under "DOV." **Key Responsibilities:** - **Hiring and Training:** Your role will involve recruiting, onboarding, and providing comprehensive training for support staff. - **Performance Management:** You will be responsible for setting performance goals, monitoring individual and team performance, and offering coaching and feedback. - **Employee Development:** Motivating and mentoring team members to foster a high-performing and skilled support team will be crucial. - **Scheduling and Resources:** Managing staff scheduling, resources, and arriving at shift schedules will fall under your purview. - **Overseeing Daily Operations:** Ensuring the efficient and timely handling of customer inquiries and issues will be a key aspect of your role. - **Customer Satisfaction:** Implementing strategies to enhance the overall customer experience and improve support services will be essential. **Qualifications Required:** - **Extensive knowledge of serialization:** You should have in-depth knowledge of serialization at all levels (L1 through L4) and supply chain operations. - **Vision Inspections Expertise:** Possessing extensive knowledge of vision inspections on packaging lines will be beneficial. - **Line Provisioning Knowledge:** Candidates with expertise in line provisioning will be preferred for this role. In summary, as a candidate for this position at Dover, you will play a pivotal role in managing support staff, ensuring operational efficiency, and enhancing customer satisfaction through your expertise in serialization, vision inspections, and line provisioning.,