Technical Support Engineer L1

Job Description

Experience: 1-3 Qualification: Degree or Diploma Job Location: Chennai Metro Rail Ltd Preferably Telugu people We are looking for a Technical Support Engineer to provide enterprise- level assistance to our customers.  The responsibilities of a Technical Support Engineer include resolving net work and hardware issues, configuring operating systems using remote desktop connections, and providing immediate support.  Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams and client POC.  Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.  Installation and rectification of hardware products/Items and software.  Diagnose and troubleshoot technical issues, including account setup and network configuration.  Provide prompt and accurate feedback to customers and internal Team members on daily basis.  Prioritize and manage several open issues at one time  Prepare accurate and timely reports  Maintain pleasant client relationships Requirements and skills  Diploma in Electronics and Telecommunication, Computer Networking or relevant field with 0-3 Years of work experience in similar roles. Or bachelor's degree in Electronics and Telecommunication, Computer Science or relevant field.  Hands-on experience with computer networking terminology and operating system environments.  Ability to diagnose and troubleshoot basic technical issues.  Familiarity with remote desktop applications to support remotely.  Ability to provide step-by-step technical help, both written and verbal.  Ability to travel to project sites and work in various locations.  Proven experience in site engineering or a similar role.  Strong knowledge of site engineering principles and practices. Job Type: Full-time Job Type: Full-time Pay: ₹20,000.00 - ₹240,000.00 per month Benefits: Health insurance Provident Fund Shift: Day shift Education: Diploma (Preferred) Experience: total work: 2 years (Required) Language: English (Required) Work Location: In person