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Technical Lead L1

Technical Lead L1

Wipro

5 - 8 years

9 - 14 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

itil continuous integration aws iam glue amazon redshift data warehousing aws stack ci/cd emr sql spark devops jenkins etl aws data lake amazon cloudwatch python dynamo db amazon rds aws cloudformation amazon sqs amazon ec2 lambda expressions athena aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

Bengalore - 150K - B3 CDO EDP Foundation platform at Prudential Financials is looking for a Data Engineer to join a diverse team dedicated to providing best in class Data Platform to our customers, stakeholders, and partners.
Prudentials Chief Data Office is focused on building a Centralized Enterprise Data Platform (EDP) in AWS to drive meaningful insights from data in a fast, secure, and reliable manner. Enterprise Data Platform will be an integrated repository with aggregated data in a consistent structure. This platform will enable one-click onboarding of on-prem data, one-click onboarding of metadata from various other consumer (EDP & non-EDP) accounts, one-click data sharing with multiple consumer accounts, streamline accessibility, increase reusability, and minimize data redundancy while also being secure and auditable. Qualifications Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience 8+ years of experience as Data Engineer on AWS Stack with experience on DevOps tool AWS Solutions Architect or AWS Developer Certification required Solid experience of AWS services such as CloudFormation, S3, Athena, Glue, Glue DataBrew, EMR/Spark, RDS, Redshift, DataSync, DMS, DynamoDB, Lambda, Step Functions, IAM, KMS, SM, EventBridge, EC2, SQS, SNS, LakeFormation, CloudWatch, Cloud Trail Implement high velocity streaming solutions and orchestration using Amazon Kinesis, AWS Managed Airflow and AWS Managed Kafka (preferred) Solid experience building solutions on AWS data lake/data warehouse Analyze, design, development, and implementation of data ingestion pipeline in AWS Knowledge implementing ETL/ELT for data solutions End-to-end data solutions (ingest, storage, integration, processing, access) on AWS Knowledge implementing RBAC strategy/solutions using AWS IAM and Redshift RBAC model Build & implement CI/CD pipelines for EDP Platform using CloudFormation and Jenkins Programming experience with Python, Shell scripting and SQL.

Do
Oversee and support process by reviewing daily transactions on performance parameters
Review performance dashboard and the scores for the team

Support the team in improving performance parameters by providing technical support and process guidance

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Ensure standard processes and procedures are followed to resolve all client queries

Resolve client queries as per the SLAs defined in the contract

Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by monitoring compliance with service agreements

Handle technical escalations through effective diagnosis and troubleshooting of client queries
Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements

If unable to resolve the issues, timely escalate the issues to TA & SES

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs

Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Mentor and guide Production Specialists on improving technical knowledge

Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist

Develop and conduct trainings (Triages) within products for production specialist as per target

Inform client about the triages being conducted

Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client requirements/recommendations

Identify and document most common problems and recommend appropriate resolutions to the team

Update job knowledge by participating in self learning opportunities and maintaining personal networks

Mandatory Skills: AWS Stack .

Experience: 5-8 Years .

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Technical Lead L1