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TECHNICAL ARCHITECT

12 years

Sadar Uttar pradesh India

Posted:8 months ago

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Job Description

Location:

Role Summary

ITOM Architect

Key Responsibilities

  • Architecture & Roadmap

    • Define the ITOM target state architecture and delivery roadmap across

      Discovery, Service Mapping, Event Management (EM), Health/CMDB

      , and

      Integrations

      .
    • Establish architectural standards, patterns, and best practices for

      multi-cloud

      (AWS/Azure/GCP), on‑prem, containers/K8s, and hybrid estates.

  • Discovery & Service Mapping

    • Lead design and rollout of

      horizontal and top‑down Discovery

      ; optimize schedules,

      MID Server

      placement, credentials strategies, and probe/sensor tuning.
    • Architect and implement

      Service Mapping

      (Business Services, Technical Services), enabling end‑to‑end dependency views and impact analysis.

  • Event Management & Observability

    • Implement and optimize

      Event Management

      (EM) including event normalization, alert correlation, CMDB enrichment, and routing.
    • Integrate with monitoring and AIOps tools (e.g.,

      SolarWinds, Splunk, Dynatrace, Prometheus, AppDynamics, LogicMonitor

      ) and set noise-reduction rules.

  • CMDB Ownership & Governance

    • Define CMDB data model (CIs/classes), relationships,

      identification & reconciliation

      rules (IRE), and health KPIs (completeness, correctness, compliance).
    • Build and run

      CMDB governance

      —data quality dashboards, audit cadence, and exception handling; champion Service Graph/CI class model alignment.

  • Integration & Automation

    • Architect integrations between ITOM and ITSM/CSM/ITAM/DevOps using

      IntegrationHub

      , REST/SOAP APIs, and event buses.
    • Drive operational automation (auto-ticketing, enrichment, remediation workflows) and publish reusable modules.

  • Security & Compliance

    • Ensure secure Discovery approaches, credential vaulting, access controls (RBAC/ACL), and compliance with organizational and regulatory standards.

  • Leadership & Enablement

    • Lead cross-functional delivery squads; mentor developers and admins.
    • Run enablement for Infra/App/Cloud teams on service modeling, runbooks, and operationalization of ITOM.

  • Measurement & Continuous Improvement

    • Define and track KPIs (MTTA/MTTR impact, alert noise reduction, CMDB health, service coverage, discovery accuracy) and iterate to improve outcomes.
Required Qualifications

  • Hands-on expertise

    in ServiceNow

    ITOM

    : Discovery,

    Service Mapping

    ,

    Event Management

    , CMDB, Identification & Reconciliation (IRE), MID Server design.
  • Strong knowledge of

    networking

    (TCP/IP, ports/protocols, SNMP, WMI, SSH, WinRM), OS platforms (Windows/Linux/Unix), and application/integration patterns.
  • Proven experience integrating monitoring/observability tools with ServiceNow EM and enriching alerts with CMDB/service context.
  • Solid understanding of

    cloud platforms

    (AWS/Azure/GCP) discovery/connectors, tag/metadata strategies, and modern workloads (containers, K8s).
  • Proficiency with

    Scripting

    (JavaScript/Glide),

    Flows/Flows Designer

    ,

    Transform Maps

    , APIs (REST/SOAP), and

    IntegrationHub

    .
  • Experience setting up

    CMDB governance

    , data quality measurements, and reconciliation strategies across multiple data sources.
  • Strong stakeholder management, documentation, and the ability to translate technical solutions into business value.
Certifications (Nice to Have)

  • ServiceNow Certified System Administrator (CSA)

    – Required/Preferred

  • ServiceNow Certified Implementation Specialist – ITOM

    (Discovery/Event/Service Mapping)

  • ServiceNow Certified Application Developer (CAD)

  • ITIL 4 Foundation

  • Cloud certs (AWS/Azure/GCP Associate-level or above)

Skills Required

servicenow design management discovery service mapping monitoring architecture data governance drive aws azure gcp strategies normalization correlation solarwinds splunk appdynamics model audit cadence integration devops rest automation auto remediation security controls compliance leadership enablement measurement reconciliation server tcp ip snmp ssh winrm linux unix javascript documentation certifications developer itil

Work Mode

On-site

Job Type

Full Time

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