Job
Description
As a Service Specialist, you will be capable of working independently managing a wide range of customer inquiries and moderately complex issues. They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem-solving skills, and taking on more responsibility in customer issue resolution. Job Description Must Have:- Incident & Problem management, Unix, Java spring boot, Shell scripting, Splunk, Dynatrace. About this opportunity Were looking to recruit a Technical Application Specialist (TAS) to work within the Service Team of the Domestic Payments Lab in Edinburgh. As a TAS you would play a key role in getting things back on track when systems fail. It s a fast-paced setting where you will work closely with other technical teams to identify issues, follow recovery procedures and restore services quickly and efficiently. Clear communication, quick thinking and teamwork are essential as you minimize disruption and help the bank return to normal operations smoothly. We believe that people dont fit neatly into roles, and we value everyones individual skills, experience, and knowledge its what makes you awesome! What follows is what you might find our TAS mostly doing, but your experience will flex depending on the team s needs, and your own aspirations. Our objective is to grow and create an environment where you can do what you enjoy. About us If you think all banks are the same, you d be wrong. We re an innovative, fast-changing business that s shaping finance as a force for good. A bank that s empowering its people to innovate, explore possibilities and grow with purpose. What you ll need Technical troubleshooting - including collaborating with Infrastructure Teams to diagnose and resolve hardware, software and network issues. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. Problem solving Abilities - Quickly identifying and implementing effective solutions, often under pressure. Technical Proficiency - Familiarity with UNIX applications Programming language: Knowledge of Java, Perl and Unix Shell scripting. OS: Unix - Linux, AIX Database : IBM DB2, Oracle PL/SQL, PostgreSQL IBM Integration Bus (IIB) also known as IBM App Connect Enterprise (ACE), Webservices (REST/SOAP), SpringBoot, Kafka, WebSphere MQ, IBM WebSphere Application Server (WAS). Working experience on Docker and Kubernetes. Code Management : GitHub, SonarQube, Nexus, Jenkins. Tools : TWS, Tivoli, Splunk, Dynatrace, ServiceNow. Communication Skills - Clear verbal and written communication to interact with senior management, colleagues and support teams. And any experience of these would be useful Scripting or Automation - Basic knowledge of Bash or Python to automate routine tasks. Cloud support knowledge - Understanding of cloud environments like GCP, Azure, AWS as well as Private Cloud solutions. 3. Soft skills & Emotional Intelligence - Staying clam under pressure and effectively handling stressful situations whilst continuing to communicate effectively. Observability - Familiarity with monitoring tools to diagnose issues and ensure system performance and reliability. About working for us Our focus is to ensure were inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So, if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive
