Scope
- Shared Services Lead role is key during a customer implementation lifecycle. Expectation from the role is to ensure all the Cloud related activities are completed by the respective Cross functional teams in the timely fashion to support the implementation teams. Proactively highlight risks and escalate to leadership to avoid delivery timeline delays.
What You'll Do
- Work closely with internal stakeholder to get the cases resolved within the SLA/OLA timelines;
- Basic Knowledge on Cloud Azure and infrastructure concepts needed
- Builds collaborative relationship with internal stakeholders and work with them proactively to get the issues fixed
- Adhere to Cloud policies, procedures, methodologies, and quality standards.
- Escalates issue that may have a impact
- Work with Shift leads internally to resolve project issues, escalating to appropriate parties as needed.
- Provides regular communication and status reporting with internal stakeholders and with customers
- Keep Consulting informed about issues being worked/analyzed, providing frequent, and meaningful updates.
- Follow up with internal teams to ensure their technical issues are resolved
- Must be able to work flexible hours as needed including being available for off hours support
- Knowledge of ITIL framework is preferable
- Primary KPIs
What We Are Looking For
- Bachelor's degree and minimum 6 - 8 years experience in Software development
- Candidate with customer facing skillset is preferred
- Strong communication skills and escalation management skills
- Knowledge of ITIL framework is preferable
- Supply chain knowledge is an added advantage
- Knowledge of SaaS and Cloud
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like ours Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
