Tech sales / Tech Support Agent

Job Description: You are looking for a Tech / Technical Support Agent (US Process) position based in Noida, India. As a Technical Support Agent, you will be responsible for providing remote assistance to US customers dealing with issues related to printers, computers, and networks. Your role will involve handling technical support calls, troubleshooting various hardware and software problems, documenting customer interactions, and ensuring high-quality service delivery with quick issue resolutions. To excel in this role, you must possess exceptional English communication skills and have prior experience in tech support, ideally in an international or US process. A good understanding of printers and basic IT troubleshooting is essential for this position, along with the flexibility to work night shifts. The salary offered for this role can go up to 60,000/month along with attractive performance incentives and opportunities for growth in a dynamic work environment. If you meet the requirements and are ready to take on this challenging yet rewarding opportunity, apply now as immediate joiners are preferred. This is a full-time, permanent position with benefits such as provided food, paid sick time, paid time off, and Provident Fund. The work schedule will be from Monday to Friday, on night shifts aligned with US hours, with weekend availability based on the requirements. The work location is in person, providing you with a conducive environment to showcase your technical support skills and grow professionally.,