Tech Lead- Fullstack-Omind- Bangalore

Senior Technology Lead (or) AI/ML Solutions Architect at omind.ai (Bengaluru)

Location:

Compensation:

Experience:

Education:

About the Role

As the Senior Technology Lead or AI/ML Solutions Architect, you will architect, lead, and scale a next-generation SaaS AI platform for large scale multinational industries. This role demands deep expertise in AI/ML, solutions architecture, and the MERN stack, with a track record of building robust, scalable, and secure enterprise applications. You will drive the end-to-end technology roadmap, integrating advanced agentic AI features into a seamless, high-performance AI SaaS product.

Key Responsibilities

• AI/ML Architecture & Solution Design

• Architect scalable AI/ML modules for real-time speech/text analytics, multi-modal LLM integrations, predictive modeling (KPIs/business outcomes), and agent performance evaluation.
• Lead design of core products like Arya, AI QMS, HRMS, voice/chat bot, engines using NLP, deep learning, RPA technologies and Agentic AI integrations.
• Define and enforce data pipelines, orchestration, and integration layers for seamless workflow automation and analytics delivery

• Full-Stack SaaS Platform Leadership

• Oversee MERN stack development: MongoDB (data modeling), Express/Node.js (API/orchestration), React (front-end dashboards), and integration with third-party AI/ML services.
• Ensure robust authentication, authorization, and compliance frameworks.
• Drive DevOps best practices: CI/CD, containerization (Docker/Kubernetes), cloud deployment, monitoring, and scaling.

• Data Science & Analytics

• Lead the development of advanced analytics dashboards for real-time KPI tracking, quality management, and actionable insights
• Implement customizable analytical sheets, reporting modules, and data visualization layers for business users.

• Integration & Automation

• Integrate with dialers, CRMs, ERPs, and contact center platforms; orchestrate autonomous bots for post-call automation and workflow optimization
• Ensure seamless interoperability with cloud-native AI services (e.g., STT/TTS, LLM APIs).

• Team Leadership & Collaboration

• Mentor engineers and data scientists; establish coding standards and review processes.
• Collaborate with product, QA, and business teams to translate requirements into technical solutions.

• Security & Compliance

• Champion data privacy, security, and compliance (industry standards) across all modules
• Establish monitoring, alerting, and incident response protocols.

Core Competencies

• Proven experience architecting and delivering large-scale AI/ML SaaS solutions (preferably in AI SaaS companies or contact center/BPO domains).
• Deep expertise in MERN stack, cloud-native development, and data engineering.
• Hands-on skills in NLP, speech analytics, deep learning, and ML model deployment.
• Strong background in scalable system design, microservices, and API-first architectures.
• Experience with agentic AI, RPA, workflow automation, and integration with enterprise platforms.
• Advanced knowledge of data privacy, security, and compliance frameworks.
• Excellent leadership, communication, and stakeholder management skills.

Eligibility & Requirements

• 7+ years in software engineering/architecture, with at least 2-3 years in AI/ML product development.
• UG or PG Degree in Computer Science/IT from a top 30 global or Indian institution.
• Prior experience in hybrid work environments and willingness to work onsite 3 days/week in Bangalore.
• Strong portfolio of shipped AI-driven SaaS products.

Why Join Us

• Build and scale a flagship AI SaaS platform redefining the future of contact centers.
• Work with cutting-edge technologies and a high-caliber team.
• Industry-best compensation and career growth opportunities.
• Hybrid work flexibility with a vibrant, innovation-driven culture.