Job Title: Legal Specialist 1 Location: Magarpatta City , Pune (Work from Office Mandatory) Job Type: Permanent Shift: U.S. Timings (Night Shift - subject to client requirements) Working Days: Monday to Friday Notice Period: Immediate Joiners Preferred About the Role: This role is ideal for candidates with experience in legal documentation, case management, and litigation support . You will primarily assist U.S. attorneys and legal teams by preparing legal documents, managing case records, and supporting post-judgment collections. This is role , perfect for those looking to build expertise in U.S. legal support, compliance, and litigation processes while working under the guidance of experienced legal professionals. Key Responsibilities: Manage the US clients' post judgment collections/recovery efforts which includes preparation of legal documents, communicating with various government administration officials, updating clients and maintaining case records. Filing litigation - initiating a US lawsuit to resolve a legal dispute as per US bar guidelines. Maintain electronic documents and update case management systems. Drafting/litigation making/editing pleadings, dealing with pleadings, following court rules. Performing tasks for USA Legal Collection law firms. Tasks such as preparing garnishments, contacting courts, sheriffs, county offices. Extracting information out of legal documents. Frequent interaction with USA attorneys and potentially with defendant (but not as attorney). Organizing and tracking files related to case documents. Draft and file legal documents such as subpoenas, affidavits, notices, discovery responses, medical record requests in context to the US market. Research public records and other resources to locate parties, witnesses, and other case related information through various tools. Communicate with Court Clerk, Sheriffs Office, County Appraiser, and Recorder’s Office if required. Prepare court filings, recordings, and e-filing. Provide clients with the status of their cases Who Should Apply? LLM (Master of Law) degree is mandatory. 1-2 years of experience in preparing legal responses and handling U.S. legal documentation. Knowledge of U.S. collections laws such as FDCPA, CFPB, FCRA, TCPA, GLBA, SCRA, PCI-DSS, UDAAP, and Dodd-Frank Act. Familiarity with U.S. debt recovery processes and fair debt collection practices is preferred. Excellent communication skills (written & spoken English) for working with U.S. clients. Proficiency in MS Word, Excel, WordPerfect, Adobe, and Outlook . Skills & Competencies: Mandatory: Internet-savvy for legal research and document searches. Mandatory: Fluent English communication to interact with U.S. clients. Strong critical thinking, research, and organizational skills . Ability to multitask and manage time-sensitive legal documents . Preferred: Knowledge of U.S.banking/finance laws and legal terminology.
We are hiring for Associate/ Sr. Associate position- US Operations. Profile: US Operations back-office data entry (Voice/ Non-Voice) . Job Type : Permanent Job location: Pune (Magarpatta City) Shift: Night Shift/Day Shift Notice: only immediate (1 day) CTC- 2.3 4 LPA Experience : 0 to 5 Work from office is mandatory. Job Role: Complete data entry, maintain and update all documents related to assigned files. Work on document review/correction. Complete data entry of interested parties into a client system. Respond to client status reports. Enter data into client systems. Obtain and review documents from courts, counties, tax authorities, bankruptcy courts and trustees that support the case. Save and upload documentation in client systems. Prepare legal documents (Suits, affidavits, dockets, and court invoices). Quality control review of legal documents. Working with our clients via websites and email to keep them apprised of the file status. Performs other duties as assigned. Open to blended process (Voice and Non-Voice) . Should be ready to stretch the shift if work is there. Skills and Qualifications: Any bachelors degree (completed) (Freshers with non-technical background) Knowledge of MS Office and related applications. Good presentation skills. Ability to work independently within clearly defined parameters and accordingly take decisions. Ability to learn quickly and adapt to different situations with a sense of ownership & accountability. Interview Mode (As confirmed above) Face to Face
Sr. Manager Operations Designation: Sr. Manager US Operations Experience: 10-12 years, with 6+ years in leadership Role. Job Type : Permanent Job location: Pune (Magarpatta City) Shift: Night Shift ( Depends on client's requirement ) Notice Period: up to 30 days Work from office is mandatory. About the Role We are looking for an experienced and dynamic Sr. Manager US Operations to lead and optimize our US operations, ensuring excellent service delivery, operational efficiency, and client satisfaction. This role requires hands-on leadership and the ability to work closely with cross-functional teams to drive business growth and operational excellence. This position requires full-time, on-site presence in the office to maintain close coordination with teams and stakeholders. Key Responsibilities Operational Leadership: Oversee daily operations of US-based projects, ensuring targets, SLAs, and KPIs are consistently met or exceeded. Team Management: Lead, mentor, and develop a high-performing team including Operations Managers, Team Leads, and support staff. Client Management: Act as the primary point of contact for key US clients, managing expectations, resolving escalations, and ensuring client satisfaction. Process Optimization: Identify operational bottlenecks and implement process improvements using data-driven insights to enhance efficiency, quality, and customer experience. Operations Excellence: Data driven analysis of processes, people & technology by deep diving into data for meaningful insights and identification of gaps. Strategic Planning: Collaborate with senior leadership to develop operational strategies that support company goals and growth plans. Reporting and Analytics: Monitor key metrics, prepare detailed operational reports, and present findings and action plans to senior management. Compliance and Quality: Ensure operations comply with company policies, contractual obligations, and industry regulations. Resource Planning: Manage workforce planning, scheduling, and budgeting to meet dynamic business needs and optimize resource utilization. Change Management: Lead and support change initiatives, technology rollouts, and process automation projects. Risk Management: Identify operational risks and implement mitigation strategies to minimize business disruption. Required Qualifications Bachelors degree in business administration, Operations Management, or related field (MBA preferred). Minimum 10 years of experience in operations management, preferably within US-based BPO and customer service environments. At least 6 years in a senior leadership role managing cross-functional teams. Strong understanding of US business culture, labour laws, and customer service expectations. Strong background in data analysis and data visualization. Proven ability to manage large-scale operations and multi-site teams. Excellent problem-solving, decision-making, and analytical skills. Exceptional communication and interpersonal skills to manage internal teams and client relationships effectively. Proficient with operational tools and software (e.g., workforce management systems, CRM, reporting tools). Experience with process improvement methodologies such as Lean, Six Sigma is a plus. Ability to work in a fast-paced, dynamic environment with changing priorities. Preferred Skills Experience in managing US time-zone operations (overlapping working hours or night shifts). Strong negotiation and conflict resolution abilities. Budgeting and financial management skills. Ability to foster a positive and motivating work environment. Data-driven mindset with experience in KPIs and dashboards. Interview Mode Teams interview
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