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SLK Digital
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Team Leader - Software

Team Leader - Software

SLK Digital

3 - 6 years

5 - 9 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

java spring boot software development software engineering microservices

Work Mode

Work from Office

Job Type

Full Time

Job Description

JD:

Java, Spring boot, Microservices, SQL
Good Communication skill
Good at Excel documentation

Job Summary

Team Leader Operations

Key Responsibilities

Lead a team of associates and ensure daily operational targets are met.
Monitor team performance, productivity, and quality metrics.
Conduct regular huddles, coaching sessions, and performance reviews.
Handle escalations, resolve customer issues, and support process improvements.
Analyze operational data to identify gaps and implement corrective actions.
Ensure adherence to SLA, compliance, and organizational policies.
Prepare daily/weekly/monthly performance reports.
Work closely with Quality, Training, and Workforce teams to optimize performance.
Support new process transitions and ensure smooth knowledge transfer.
Motivate team members and create a positive work environment.

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Team Leader - Software