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KBD Talent Forge India Pvt Ltd logo
Manager - Customer Service KBD Talent Forge India Pvt Ltd

5.0 - 9.0 years

0 Lacs

uttarakhand

On-site

As a Customer Support Operations Lead, you will be responsible for overseeing customer support operations to ensure the timely resolution of service requests, escalations, and complaints. Your role will involve monitoring the end-to-end after-sales service lifecycle, including job card handling, spare parts availability, workshop coordination, and closure compliance. You will also play a key role in training service advisors and dealership staff to enhance customer communication and satisfaction metrics. Key Responsibilities: - Lead customer support operations to ensure timely resolution of service requests, escalations, and complaints - Monitor the end-to-end after-sales service lifecycle, ...

Posted 1 day ago

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