Role & responsibilities A Store Manager job description typically outlines responsibilities encompassing leadership, sales, staff management, and store operations Preferred candidate profile
Key Responsibilities: 1. Service Management : • Establish and maintain service levels aligned with company's customer-first approach and organizational goals. • Design and implement methods to assess and act on customer feedback, ensuring continuous improvement in service quality. • Develop, update, and enforce Standard Operating Procedures (SOPs) tailored to retail operations and customer needs. 2. Team Leadership: • Conduct structured training programs to equip new hires and existing staff with the skills required for superior service delivery. • Oversee the hiring and development of customer care agents, cultivating a collaborative, retail-focused environment. 3. Operational Excellence: • Supervise daily customer care operations, ensuring timely and effective resolution of customer queries and concerns. • Introduce and embed lean practices to enhance efficiency and foster a culture of continuous improvement. • Collaborate with internal departments, including store teams and supply chain, to streamline processes and maintain SLA compliance. 4. Retail-Focused Customer Support: • Create and enforce customer service policies that reflect the high standards of the retail industry. • Set and achieve customer satisfaction goals, ensuring Forever New customers consistently receive premium experiences. • Maintain accurate records of customer interactions to monitor trends and inform strategy. 5. Workflow Management: • Manage key retail-focused workflows, including order confirmations, payment processing, escalations, returns, and refunds. • Address complex customer queries with expertise, maintaining brand reputation and customer loyalty. Qualifications and Skills: • Proven experience in customer service management, preferably within the retail industry. • Strong leadership and team management skills, with the ability to inspire and motivate teams. • Exceptional communication and interpersonal skills tailored to retail customer interactions. • Proficiency in CRM systems and retail-specific customer service software. • Analytical mindset to interpret customer feedback and implement actionable strategies. • Knowledge of lean practices and process improvement methodologies.
With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world. We leverage cutting-edge technology to drive operational efficiency and deliver seamless services to our customers. We are currently seeking a skilled and experienced NetSuite Developer to join our team in Bangalore. Job Description The NetSuite Developer will work together with our IT team in Australia and India in the implementation, enhancements and maintenance of the NetSuite Cloud ERP. Job Responsibility • Work on business requirements to deliver NetSuite solutions including customization, scripting, integrations & support case resolutions. • Define detailed technical requirements for automations and integrations to NetSuite • Configure NetSuite, customization of user forms, fields and custom records, Workflows • Follow essential internal business processes and release methodology • Experience on creating Saved Search, Reports and Suite Analytics • Document business & technical requirements • Code debugging & troubleshooting. • Develop Integrations with 3rd party applications such as Point of Sales (POS) and Order Management System (OMS) • Plan, research and advice on projects involving scripting automation. • Ensure compliances in user provisioning, roles setup and financial processes from system administration point of view Candidate Eligibility • Proficiency in following ERP Modules: Procure to Pay, Order to Cash, Inventory Management and Finance & Accounting • Minimum of 5 years of hands-on experience with NetSuite ERP. • Good understanding of processes (Design to Build, Order to Cash, Procure to Pay, record to Report) • Database knowledge including Oracle & SQL. Education • Degree in computer science or Information Technology, BCA /B.Tech /BE • Preferably certified Suite Cloud Developer
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