T2 Technical Support Engineer - Advertiser

As a T2 Support Engineer at Taboola, you will be responsible for troubleshooting and resolving complex technical issues for Account Managers, Sales teams, and end advertisers. Your role will involve working directly with global clients to provide high-level technical solutions and ensure optimal performance of Taboola's SaaS products. If you are passionate about problem-solving, customer satisfaction, and thrive in a dynamic environment, this position is ideal for you. To excel in this role, you must possess the following skills and qualifications: - Advanced SQL skills for writing complex queries and troubleshooting. - Experience with APIs and RESTful services for integration and issue resolution. - Knowledge of data analysis tools such as Kusto, Grafana, Big Query, and Kibana. - Strong problem-solving abilities to diagnose and resolve complex issues efficiently. - Proficient English communication skills (both verbal and written) for professional customer interactions. Additionally, having a background in Digital Advertising (DB360, Google Analytics, GTM, etc.) and experience in a multinational organization collaborating with diverse teams would be beneficial. Your daily responsibilities as a Tier 2 Support Engineer will include: - Troubleshooting complex issues related to digital advertising metrics using system logs and data analysis tools. - Taking ownership of investigative cases from start to finish, ensuring timely resolutions within service agreement levels. - Collaborating with internal teams (1st and 3rd level support, Product, R&D) to enhance processes and address technical challenges. - Engaging directly with advertisers to understand their issues, propose solutions, and ensure customer satisfaction. - Generating detailed reports and insights to offer data-driven solutions for an enhanced customer experience. - Providing ongoing support and fostering continuous improvement across teams and processes. Taboola offers a great environment for professional growth, meaningful problem-solving opportunities, and collaboration with talented colleagues worldwide. Working with renowned names in the digital advertising industry, including major publishers and media agencies, provides a rewarding experience. Benefits of working at Taboola include competitive health and medical coverage, opportunities for career development and growth, and exposure to cutting-edge SaaS tools and technologies. To apply for this exciting opportunity, simply click the Apply button below. Taboola is an equal opportunity employer that values diversity and is dedicated to creating an inclusive environment where all employees can thrive and contribute to collective success.,