System Lead

Role Overview:

We are looking for an experienced Network Security & Unified Communications Support Engineer to manage and support Fortinet firewall appliances (FortiGate 400, 200, 100, 60 series) and handle SIP-based communication systems. The role involves troubleshooting, vendor coordination, and ensuring seamless integration of security and UC solutions.

Key Responsibilities:

• Fortinet Firewall Support

• Install, configure, and maintain FortiGate firewalls (400, 200, 100, 60 series).
• Manage security policies, NAT, routing, VPN (IPSec/SSL), and High Availability (HA).
• Perform firmware upgrades, patches, and proactive health checks.
• Monitor firewall performance and ensure compliance with security standards.

• SIP & Unified Communications Support

• Troubleshoot SIP trunk issues, call routing, and VoIP connectivity problems.
• Work with UC platforms (e.g., Cisco, Avaya, Teams, or similar) for integration and issue resolution.
• Analyze SIP signaling logs and resolve interoperability issues.

• Vendor Coordination

• Liaise with Fortinet and UC vendors for escalations, RMA, and advanced troubleshooting.
• Ensure timely resolution of critical incidents through vendor engagement.

• Documentation & Reporting

• Maintain detailed configuration and troubleshooting documentation.
• Prepare regular reports on firewall health, UC performance, and incident resolution.

Required Skills & Qualifications:

• Hands-on experience with Fortinet FortiGate firewalls (400, 200, 100, 60 series).
• Strong understanding of SIP protocol, VoIP systems, and UC platforms.
• Knowledge of network protocols (TCP/IP, DNS, DHCP) and security best practices.
• Familiarity with FortiManager and FortiAnalyzer is a plus.
• Excellent troubleshooting and vendor management skills.
• Certifications such as

  Fortinet NSE 4/5/6

  and

  SIP/VoIP-related certifications

  are highly desirable.

Education & Experience:

• Bachelors degree in Computer Science, Information Technology, or related field.
• 3-5 years of experience in network security and UC support.