SWIFTVOLT VENTURES INDIA PRIVATE LIMITED

Role Overview: As a Telesales Specialist in Ghaziabad, you will be responsible for managing outbound and inbound calls to potential customers. Your main tasks will involve promoting products or services, addressing inquiries, and ensuring a high level of customer service. You will support clients throughout their purchase journey, achieve sales targets, update customer information in databases, and provide product knowledge training when necessary. Key Responsibilities: - Manage outbound and inbound calls to potential customers - Promote products or services and address customer inquiries - Maintain a high level of customer service and support clients during their purchase journey - Achieve sales targets set by the company - Update customer information in databases - Provide training on product knowledge as required - Work independently and collaboratively in a team environment Qualifications Required: - Customer Service and Customer Support skills to effectively assist clients and resolve their queries - Strong Communication skills, including verbal and written, to present information clearly and build rapport with customers - Sales skills to promote products, drive conversions, and meet sales goals - Training skills to facilitate knowledge sharing about products and services - Basic computer proficiency and familiarity with CRM software are beneficial - Experience in telesales or a related customer interaction role is a plus,