SW/App/Cloud Tech Support Analyst

Job Description: You will be part of the Technology for Operations team at Accenture, acting as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. You will work closely with the sales, offering, and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team focuses on providing innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Your role will involve automating business processes using Robotic Process Automation Tools like BluePrism, Automation Anywhere, etc. This includes writing code in C#, VB.NET, .NET for automation, designing process flows using RPA tools, and creating technical documentation for end-to-end automation. Key Responsibilities: - Automation using Automation Anywhere and UiPath RPA tools - Automation in Application Maintenance - Problem-solving skills - Establishing strong client relationships - Handling disputes effectively - Managing multiple stakeholders - Utilizing Microsoft Power Automate - Understanding RPA Life Cycle - Proficiency in RPA documentation (BRD, PDD, SDD, Run Book, etc.) - Experience in Automation Anywhere issue troubleshooting and/or RPA support - Knowledge of UiPath and Automation Anywhere - Proficiency in core .NET concepts and OOPs Programming - Hands-on experience in Excel Macros - Strong written and verbal communication skills - Basic understanding of SQL server & scripting Qualifications Required: - BE or Any Graduation Additional Details: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With over 699,000 employees serving clients in more than 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song powered by the world's largest network of Advanced Technology and Intelligent Operations centers. The company embraces change to create value and shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com for more information. Please note that this role may require you to work in rotational shifts.,