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Senior Inbound Contact Center Engineer & Team lead Citi

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

You are a highly skilled and motivated Senior Inbound Contact Center Engineer who will be responsible for the design, implementation, maintenance, and continuous improvement of inbound contact center solutions. Your expertise will ensure a seamless and efficient experience for customers by utilizing industry-leading technologies like Avaya, NICE, and Swampfox. In your role, you will design, implement, and maintain complex inbound contact center solutions, including call routing, IVR design, agent desktop configuration, reporting, and integration with other business systems. Troubleshooting and resolving technical issues related to voice infrastructure, applications, and integrations will als...

Posted 5 months ago

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