Swami Productions

We are hiring a highly motivated and articulate Female Telecaller to join our customer engagement team. This role is crucial for connecting with our Tamil-speaking clientele , generating leads, and ensuring high customer satisfaction. The ideal candidate must possess excellent verbal communication skills in Tamil and a persuasive, customer-centric approach. Core Responsibilities Outbound Calling (Tamil): Place a high volume of outbound calls to potential and existing customers across Tamil Nadu and other Tamil-speaking regions. Product Explanation: Clearly and persuasively explain our products/services to the customer in fluent and engaging Tamil . Lead Generation & Qualification: Identify and qualify leads by understanding customer needs, recording key data, and scheduling appointments/follow-ups for the sales team. Inbound Inquiry Handling: Professionally handle incoming calls (in Tamil/English) from customers, addressing their queries, providing information, and resolving basic issues promptly. Data Management: Accurately maintain and update the Customer Relationship Management (CRM) system or lead sheets with detailed and timely records of all calls and customer interactions. Target Achievement: Strive to meet or exceed daily, weekly, and monthly call, lead, and sales conversion targets. Customer Service: Maintain a high standard of courtesy, professionalism, and patience during all telephonic communication to ensure a positive customer experience. Feedback Reporting: Record and report customer feedback, market information, and unsuccessful sales methods to the management team for strategy improvement. Required Skills & Qualifications Language Proficiency (Mandatory): Fluent in spoken Tamil (clear diction, and polite tone is essential). Working knowledge of English is a plus. Experience: Proven experience (6 months to 2 years) in a Telecalling, Telesales, or Customer Service role is preferred. Soft Skills: Strong convincing power, active listening, excellent telephone etiquette, and resilience to handle objections or rejections. Technical: Basic computer literacy (MS Office, data entry) and familiarity with CRM systems is an advantage. Gender: Only Female candidates are invited to apply for this specific process. Compensation and Attractive Incentives We believe in rewarding performance. We offer a competitive package that includes: Competitive base salary paid monthly. Performance Incentives (High Paid)Tiered commission structure based on achieved daily/weekly/monthly targets (e.g., leads generated, appointments scheduled, sales closed). The top performers can expect to significantly increase their take-home pay. Attendance Bonus Special monthly bonus for achieving 100% attendance and punctuality. Sales Contests & Prizes Opportunity to win weekly/monthly cash prizes, vouchers, or gadgets in internal sales competitions. Growth Opportunities Fast-track career path to Team Lead and supervisory roles for consistent high Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month