Minimum 6 months of experience in an international voice process (customer service / technical support / sales). Strong listening skills, empathy, and ability to handle irate or difficult customers professionally. Basic computer proficiency.
We are hiring International Voice Process Executives for a leading global BPO in Jaipur. The role involves handling inbound and outbound customer calls for international clients, providing prompt and accurate resolutions while maintaining high service standards. Key Responsibilities - Handle international customer calls (inbound/outbound) and provide accurate information and resolutions. - Understand customer queries, identify issues, and offer appropriate solutions with a customer-first approach. - Maintain call quality standards, AHT, and other performance metrics as defined by the process. - Accurately document call outcomes and update internal systems in real time. - Collaborate with team leaders and quality teams to continuously improve customer experience. Required Skills & Experience - Minimum 6 months of experience in an international voice process (customer service / technical support / sales). - Excellent English communication skills (spoken and written) with neutral/understandable accent. - Strong listening skills, empathy, and ability to handle irate or difficult customers professionally. - Basic computer proficiency and ability to work with CRM tools and MS Office. - Willingness to work in rotational shifts and fast-paced BPO environment. Work Schedule & Shift Details - 5.5 days working per week (rotational weekly offs). - Rotational shifts, including night shifts (minimum 180 nights in a year). - For female employees working in late-night/odd-hour shifts, one-way cab facility is provided from office to home. Desired Profile - Graduate / Undergraduate with relevant international BPO experience. - Comfortable with rotational shifts, night shifts, and working on weekends as per process requirements. - Immediate joiners or short notice period preferred.