Support Helpdesk

Job Summary:

We are looking for a proactive and organized Support Management Executive to manage day-to-day support activities including ticket creation, task assignment, and client communication. The ideal candidate should have good communication skills, a customer-first approach, and basic knowledge of Excel.

Key Responsibilities:

• Raise support tickets based on client issues and follow up until resolution.
• Assign tasks to the respective team members or departments.
• Make regular feedback or follow-up calls to clients regarding their issues.
• Maintain proper records of support requests and resolutions.
• Ensure timely updates to clients regarding the status of their issues.
• Coordinate internally with different departments to ensure smooth handling of tasks.
• Maintain reports and logs in Excel or Google Sheets.
• Identify repeated issues and escalate them to senior management.
• Ensure high client satisfaction through prompt and clear communication.
• Support the team in managing SLAs and service timelines.

Requirements:

• Minimum 1 year of experience in support, coordination, or operations role.
• Good communication skills (verbal & written).
• Basic knowledge of Microsoft Excel or Google Sheets.
• Ability to multitask and prioritize tasks efficiently.
• Strong organizational and follow-up skills.
• Customer-oriented attitude with problem-solving ability.

Preferred Skills:

• Experience with ticketing systems
• Knowledge of service workflows and basic reporting
• Experience in client handling or support coordination

Job Type: Full-time

Shift:

• Day shift

Work Location: In person