Support Executive Operations FasTag Services

As a Support Executive for FASTag Services at Akova Fintech Solutions Private Limited, you will be the primary point of contact for customers, assisting them with queries related to FASTag through phone, chat, and email. Your role is crucial in ensuring a seamless user experience, resolving issues, and providing service education. **Responsibilities:** - Respond to customer queries via phone, chat, and email. - Assist customers with FASTag account issues, transaction disputes, and service interruptions. - Educate users on new features, policies, and processes. - Guide customers through troubleshooting and self-service steps. - Ensure timely resolution of issues and maintain follow-up on open tickets. - Accurately document customer interactions and feedback. **Preferred Skills & Qualifications:** - Strong communication skills (verbal & written). - Ability to handle multiple queries in a fast-paced environment. - Preferred Knowledge in SQL, Python, and Advanced Excel. - Problem-solving mindset with a customer-first approach. - Freshers welcome - training will be provided. In this role, you will work in rotational shifts with details shared during the interview. This is a hybrid role that offers flexibility to work from both the office and home, providing high-visibility operational responsibilities that make an impact. **Why Join Akova ** - Training and mentorship opportunities. - Chance to grow in the fintech sector. - Enjoy a friendly and collaborative work culture. - Flexibility and opportunities for career advancement. If you are interested in this Support Executive role at Akova, please send your updated CV to pratik.ghosh@akova.in. For more information, you can contact 9147067841. Apply now and be part of a team that values your skills and provides a platform for growth and development.,