Support Executive II

Job Title: Support Executive

Job Level: Contract

Work Location: Coimbatore

Experience: 1 year

Core Responsibilities:

· Analyze case conditions, evaluate associated record or document, and process as per defined guidelines.

· Understand and respond to customer queries through appropriate communication channels (email/teams).

· Ensure accuracy and completeness in data entry and documentation.

· Meet or exceed daily/weekly productivity and quality targets.

· Collaborate with team members and supervisors to resolve process-related issues.

· Maintain confidentiality and compliance with company policies and client requirements.

Required Skills & Qualifications

· Minimum qualification: Graduate in any discipline (2023/2024/2025 passed outs)

· Reasonable verbal and written communication skills in English.

· Ability to comprehend customer issues and respond appropriately.

· Basic computer literacy and familiarity with common tools (MS Office, CRM systems).

· Strong attention to detail and analytical thinking.

· Willingness to meet performance expectations.

Preferred:

· Prior experience in a BPO or similar process-driven environment.

· Ability to work independently and as part of a team.

· Quick learner with adaptability to new tools and processes.

Job Type: Contractual / Temporary
Contract length: 3 months

Pay: ₹100,000.00 - ₹300,000.00 per year

Work Location: In person