Supervisor- Sweets & Snacks Stall

Operational Management

• Daily Oversight: Coordinate and supervise the daily activities of stall staff to ensure efficient and seamless operations.
• Inventory Control: Manage inventory levels, estimate and order necessary ingredients and supplies, and implement waste reduction procedures.
• Quality Control: Monitor the quality, presentation, and portion control of all sweets and snacks to ensure they meet established standards.
• Menu Planning: Assist in planning or updating menu offerings, considering costs and customer preferences.
• Equipment Maintenance: Ensure all food preparation equipment (e.g., fryers, ovens, display cases) is in good working condition and arrange for maintenance or repairs as needed.

Staff Supervision and Training

• Scheduling and Task Assignment: Create work schedules and assign duties to staff, ensuring adequate coverage during peak hours.
• Training and Development: Train new and existing employees on job duties, customer service standards, and safety procedures.
• Leadership and Motivation: Supervise, motivate, and mentor the team to foster a positive work environment and enhance overall performance.
• Performance Management: Conduct performance reviews, provide ongoing feedback, and address any disciplinary issues or conflicts among staff.

Health, Safety, and Compliance

• Sanitation Standards: Ensure strict compliance with all local health, safety, and sanitation regulations, including personal hygiene guidelines for staff.
• Inspections: Conduct regular inspections of the preparation and serving areas to identify and resolve potential problems and prepare for health inspections.
• Safety Protocols: Implement safety protocols and conduct regular training or drills to ensure a safe working environment.

Customer Service and Sales

• Customer Satisfaction: Ensure high standards of customer service and guest satisfaction are met at all times.
• Complaint Resolution: Handle customer complaints and concerns promptly and professionally, taking appropriate action to resolve issues.
• Sales and Marketing: Monitor sales data, implement promotions, and suggest ways to improve the stall's image and drive sales.

Administrative Duties

• Record Keeping: Maintain accurate records of stock, sales, wastage, and employee hours.
• Budgeting and Cost Control: Assist in managing budgets and controlling costs, including food and labor costs, to ensure profitability.
• Reporting: Prepare and submit reports on sales volumes, inventory levels, and personnel matters to management.

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person