0 years

3 - 6 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Full Time

Job Description

We are looking for an experienced and result-driven Supervisor to manage and oversee a team of collection executives in Ludhiana. The role involves ensuring timely recovery of dues, monitoring field and tele-calling activities, maintaining compliance with company and regulatory guidelines, and achieving monthly collection targets.

Key Responsibilities

  • Supervise and manage a team of field collectors and/or tele-collection agents
  • Assign daily/weekly collection targets and routes to team members
  • Monitor individual and team performance against targets
  • Ensure timely recovery of outstanding payments
  • Handle escalated or critical customer cases professionally
  • Conduct daily briefings and regular performance reviews
  • Ensure adherence to legal, ethical, and compliance standards during collections
  • Prepare and submit daily, weekly, and monthly MIS reports
  • Coordinate with clients/banks/NBFCs regarding collection status
  • Train and motivate team members to improve productivity and efficiency
  • Maintain accurate records of collections, follow-ups, and customer interactions

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: Hybrid remote in Ludhiana, Punjab (141001)

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