Supervisor

Saviiour Agency

0 years

3 - 6 Lacs

ludhiana punjab

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

Remote

Job Type

Full Time

Job Description

We are looking for an experienced and result-driven Supervisor to manage and oversee a team of collection executives in Ludhiana. The role involves ensuring timely recovery of dues, monitoring field and tele-calling activities, maintaining compliance with company and regulatory guidelines, and achieving monthly collection targets.

Key Responsibilities

Supervise and manage a team of field collectors and/or tele-collection agents
Assign daily/weekly collection targets and routes to team members
Monitor individual and team performance against targets
Ensure timely recovery of outstanding payments
Handle escalated or critical customer cases professionally
Conduct daily briefings and regular performance reviews
Ensure adherence to legal, ethical, and compliance standards during collections
Prepare and submit daily, weekly, and monthly MIS reports
Coordinate with clients/banks/NBFCs regarding collection status
Train and motivate team members to improve productivity and efficiency
Maintain accurate records of collections, follow-ups, and customer interactions

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: Hybrid remote in Ludhiana, Punjab (141001)

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