Customer Care Head Finoviser Financial Services

6.0 - 10.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Customer Service Team Leader in a financial firm, your role will involve formulating business strategy with the execution team and designing customer care operational processes and policies that align with the overall strategy. You will be responsible for implementing efficient processes and standards for the smooth and effective functioning of the customer care team. Your primary goal will be to develop robust customer service processes to ensure customer satisfaction and retention. Interacting with clients to build relationships and meet their needs, overseeing a team of customer care executives, and ensuring they provide exceptional client experiences will be key tasks. Additionally,...

Posted 3 days ago

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Customer Care Head Finoviser Financial Services

6.0 - 10.0 years

0 Lacs

navi mumbai, maharashtra

On-site

You will be responsible for formulating business strategy with the execution team and designing customer care operational processes and policies that align with the overall strategy. Your role will also involve implementing efficient processes and standards for the smooth and effective functioning of the customer care team. It is essential to develop robust customer service processes to ensure customer satisfaction and retention. Building and maintaining relationships with clients while meeting their needs will be a key aspect of your job. You will oversee a team of customer care executives to ensure they provide an exceptional client experience. Developing and overseeing the implementation ...

Posted 3 months ago

AI Match Score

Apply

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