Inside Sales team members are the 1st point of contact for all our customer.The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, working with customers, generating interest, qualifying prospects, and most importantly closing sales. Job responsibilities: Convert & drive sales to meet targets. Reach out to the assigned leads over the phone promptly Give a product demo over a video call (Google meet / Microsoft Teams) Help them understand the product, answer their questions and suggest how our product could help them Document all pertinent customer information and conversations into CRM Mandatory requirements: Should have atleast 1 year experience in sales Should be able to speak English and Hindi fluently Excellent presentation skills over video meetings Excellent communication skills - spoken and written Good with basic software like Google Suite / Google Meet / MS Office etc Candidates should have an android smartphone. If you don't have one, you must buy one at your own expense when you join the company. Job Type: Full-time Pay: ₹350,000.00 - ₹450,000.00 per year Benefits: Paid sick time Paid time off Provident Fund Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: Hindi (Required) Work Location: In person
About Superfone: Superfone is India's 1st Business Phone Number built to help SMBs manage their customer interactions better and grow their business. Apart from enabling communication, Superfone aims to enable the business growth of SMBs by providing integrated business software via the phone platform. Important Points: This role is a fit for candidates with at least 1 year of experience in customer interaction. This is a 100% on-site role based at our office in HSR Layout, Bangalore. We work 6 days a week – 5 days from the office and WFH on Saturdays. Fluency in English and Hindi is a must. Immediate joiners are strongly preferred. Read more about Superfone at www.superfone.in before your interview. About the role: This role is ideal for someone with 1 year of experience in customer interaction or customer service . An Onboarding Executive is responsible for onboarding and training customers on Superfone’s CRM, WhatsApp API, and other features after payment. The ideal candidate is a competitive, self-driven individual who understands digital tools and enjoys helping customers achieve their goals. Job responsibilities: Verify customer documentation immediately after payment. Contact customers and conduct product demos to train them on how to use Superfone and resolve their queries. Understand customer use cases and workflows, and map them to Superfone’s capabilities. Coordinate with internal teams for software integration. Regularly follow up with customers and escalate any setup-related issues to relevant teams. Document all important customer information and interactions in the CRM. Demonstrate strong customer service, communication skills, and ownership of assigned tasks. Mandatory requirements: At least 1 year of experience in customer interaction or service. Ability to understand Superfone’s product capabilities, integration possibilities, and limitations. Fluency in English and Hindi . Excellent communication skills over video meetings, and follow-up via email and WhatsApp. Proficiency in basic tools like Google Suite, Google Meet, and MS Office. Candidates must own an Android smartphone . If not, you are required to purchase one at your own expense before joining. What we offer: Annual CTC: a. ₹3 LPA during the 3-month probation period b. ₹4 LPA + health insurance post-probation period Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How many years of customer interaction/service experience do you have? Education: Bachelor's (Required) Language: Hindi (Required) English (Required) Work Location: In person Application Deadline: 18/06/2025
About us Superfone is India's 1st Business Phone Number built to help SMBs manage their customer interactions better and grow their business. Apart from enabling communication, Superfone aims to enable the business growth of SMBs by providing integrated business software via the phone platform. Key Responsibilities Daily Reporting : Maintain and manage daily reports on Excel for various projects, ensuring accuracy and timely updates for stakeholders. Excel Automation : Implement Excel automations to streamline data flow, enhance reporting efficiency, and reduce manual errors. Data Management : Extract relevant information, clean up data, and organize it for analysis and reporting purposes. Information Validation : Conduct thorough internet research to find relevant information and validate specific data points as required. Qualifications Education : Bachelor’s degree in CSE, Information Technology, Information Technology, Business Administration or a related field. Experience : At least 1 year of experience in a MIS Analyst role or similar position. Technical Skills : Mandatory proficiency in Microsoft Excel (including advanced functions and automation). Experience in Meta base/ SQL is a bonus. Analytical Skills : Strong analytical and problem-solving skills with a keen attention to detail. Communication Skills : Excellent written and verbal communication skills; ability to present findings clearly to both technical and non-technical stakeholders. Research Skills : Proven ability to conduct thorough internet research and validate information effectively. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How proficient are you in MS-Excel? How many years of work experience do you have in Advanced Excel? Education: Bachelor's (Required) Language: English (Preferred) Hindi (Preferred) Work Location: In person Application Deadline: 20/06/2025
About us Superfone is India's 1st Business Phone Number built to help SMBs manage their customer interactions better and grow their business. Apart from enabling communication, Superfone aims to enable the business growth of SMBs by providing integrated business software via the phone platform. Key Responsibilities Daily Reporting : Maintain and manage daily reports on Excel for various projects, ensuring accuracy and timely updates for stakeholders. Excel Automation : Implement Excel automations to streamline data flow, enhance reporting efficiency, and reduce manual errors. Data Management : Extract relevant information, clean up data, and organize it for analysis and reporting purposes. Information Validation : Conduct thorough internet research to find relevant information and validate specific data points as required. Qualifications Education : Bachelor’s degree in CSE, Information Technology, Information Technology, Business Administration or a related field. Experience : At least 1 year of experience in a MIS Analyst role or similar position. Technical Skills : Mandatory proficiency in Microsoft Excel (including advanced functions and automation). Experience in Meta base/ SQL is a bonus. Analytical Skills : Strong analytical and problem-solving skills with a keen attention to detail. Communication Skills : Excellent written and verbal communication skills; ability to present findings clearly to both technical and non-technical stakeholders. Research Skills : Proven ability to conduct thorough internet research and validate information effectively. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How proficient are you in MS-Excel? How many years of work experience do you have in Advanced Excel? Education: Bachelor's (Required) Language: English (Preferred) Hindi (Preferred) Work Location: In person Application Deadline: 20/06/2025
Location: Bengaluru. In-office role. Remote option is not available. We work Mon-Sat. Saturdays are WFH. About Superfone Superfone is redefining the Business Phone Number for SMBs. Unlike traditional SIM cards that offer only voice calls, text, and data, Superfone delivers a fully app-based business phone solution integrated with advanced tools such as CRM, lead management, WhatsApp marketing, and AI-powered agentsall designed to accelerate SMB growth and success. ABOUT THE ROLE Own the post-sale journey. Lead onboarding , and product ops (setups/integrations) , and chat support (interim) . Drive Day-30 activation , meet setup SLAs , and keep CSAT high. KEY AREAS OF WORK: Onboarding Supervise the onboarding team: hire, train, monitor performance Ensure onboarding SLAs; track time-to-first-value and activation Establish processes for CRM updates, ticketing, customer training 15/30/45-day health checks etc. Product Operations (Setups & Integrations) Supervise the team handling CRM and WhatsApp Business API integrations Define processes for slot booking and customer communications Handle complex cases (WhatsApp Business API setup, webhook/API issues, etc.) Maintain checklists and playbooks; convert recurring work into SOPs/templates Customer Support (Interim) Supervise the live chat support team: hire, train, track performance Implement decision trees/chatbots for faster responses Handle automations / AI integrations Handle customer escalations Reporting & Collaboration Publish a weekly CX dashboard with key KPIs Maintain up-to-date documentation and SOPs; ensure teams follow standard procedures What Were Looking For 36 years in SaaS onboarding/success/support Strong communication skills (spoken and written English; Spoken Hindi is mandatory) Must be comfortable with tech tools - configuring and using them Experience with CRMs, Zapier/Pabbly, ticketing tools, Google Sheets A big plus: familiarity with webhooks/APIs and WhatsApp Business API Team handling: prior experience leading a team; hiring/training across in-office and remote Show more Show less