Company Description Incorporated in 1998, We, Suparshva Swabs (I) is the one of the largest & the most qualitative manufacturer/ exporter of Personal Hygiene products, like Cotton buds, special swabs, Cotton balls etc., in entire South Asia. Role Description This is a full-time on-site role for a Customer Care Executive located in Delhi, India. Must have expert skills in the following applications: Microsoft Business Suite (word, excel, etc.) Must have the following qualities/attributes: - Good communication and Analytical skills. - Respond to customer inquiries and issues - Requires self-management and project management ability. - Ability to engage effectively with field teams, managers and executives. - Manage phone calls and correspondence (e-mail etc.). - Provide feedback to management on customer issues, concerns. - Submit timely reports and prepare presentations as assigned. - Assist colleagues whenever necessary. - Knowledge of mathematics/calculation is an essential requirement. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Strong Communication skills Experience in Customer Support & Sales Ability to work on-site in Delhi, India Any Graduate.
The role is for a full-time job, to create new age, engaging, out of the box video content ( and static content as well, if possible) for company's key brands. The role requires capability of the person to be able to work independently or coordinate with external agencies to create brand content. The job description includesplanning, shooting, and editing video content to meet brand's marketing goals, while also understanding latest trends and platform specifics. Responsibilities involve possessing technical skills in all facets of video production, proficiency in graphic designing, usage of AI to speed up & embellish the work. The job would require you to collaborate with company's various sales & marketing teams, to take their inputs necessary for creating a meaningful content. The responsibility would also be to analyze performance of the created content, analyze its & to improve future video content accordingly. Core Responsibilities & Necessary Skills Content creation: Brainstorming ideas, scripting, filming, shooting and editing video content for various platforms like Instagram, TikTok, YouTube, and LinkedIn Strategic planning: Developing content strategies, planning shoots, and managing social media calendars to align with brand goals and campaign objectives Performance analysis: Monitoring video performance metrics, analyzing audience response, and making data-driven adjustments to future content Coordination: There is a lot of work which will be given to external agencies. The work profile would also include coordination with the agencies to ensure desired output of digital content, suitable for brand. Also to coordinate with sales & marketing teams for their inputs on content creation. It would be of utmost importance to ensure brand consistency and campaign integration Trend research: Staying up-to-date with the latest digital trends, platform changes, and competitor activity to keep content fresh and relevant Organizational skills: Planning & time-management Latest Trends Awareness: an awareness of current trends in advertising and design Qualifications Technical proficiency :Some degree, diploma, certificate course or workshops in video creation/ editing are compulsory. It is mandatory to be proficient in video editing softwares(e.g.,Adobe Premiere,Final Cut Pro X) and understanding video production workflows. Also to have basic knowledge to use graphic designing software & adoption of artificial intelligence in creating of brand content. Key highlights of the job Working for a 25-year-old, fast growing FMCG company with strong fundamentals. Uni-directional, focused work sphere, higher job satisfaction unlike in any other agency appointments where work focus keeps shifting. Entire work scope would be for in-house brands. Long term job security Offer A higher salary level than industry average. Possibility of considering a hybrid working model. About Company: Suparshva Swab I Ltd is a pioneer in Manufacturing of Personal Hygiene Products across South Asia.