Sunny Diamonds

Company Description Sunny Diamonds is a renowned name in pure diamond jewelry, offering the finest Belgium Cut Diamond Jewelry designs that cater to changing trends while maintaining timeless quality. Our collection ranges from striking daily wearable ornaments to exquisite diamond wedding gifts. Visit our showrooms in Cochin, Calicut, and Trivandrum to explore our wide range of diamond collections. Role Description This is a full-time, on-site role for a Customer Support Associate located in Kochi. The Customer Support Associate will be responsible for assisting customers with their inquiries, providing exceptional customer service, enhancing customer experiences, and supporting the sales team. Daily tasks include responding to customer calls and emails, managing customer complaints, and ensuring customer satisfaction. Qualifications Customer Support, Customer Service, and Customer Experience skills Sales skills Experience in customer training and support Excellent communication and interpersonal skills Ability to work in a team-oriented environment Prior experience in the jewelry industry is a plus Bachelor's degree in a related field