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Euroland India Pvt Limited
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SunGL L2/L3 Support

SunGL L2/L3 Support

Euroland India Pvt Limited

0 years

|

2 - 0 Lacs

chennai tamil nadu

Posted:18 hours ago| Platform: SimplyHired logo

Apply

Skills Required

computer science software troubleshooting windows sql bachelor's degree linux in-person python

Work Mode

Remote

Job Type

Full Time

Job Description

Resolve advanced technical issues that are escalated from L1 support. Troubleshoot and diagnose complex problems with software and hardware. Provide detailed solutions and documentation. Collaborate with other departments to ensure issues are resolved efficiently. Escalate unresolved issues to L3 support or other specialized teams. Maintain a high level of customer satisfaction through professional communication. Contribute to the creation and improvement of support processes and documentation
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Windows and Linux operating systems Networking protocols and configurations Troubleshooting and diagnostic tools Customer service best practices Technical documentation SQL and database management Scripting languages such as Python or Bash

Job Types: Full-time, Part-time, Permanent

Pay: ₹18,198.51 - ₹42,516.90 per month

Expected hours: 24 per week

Benefits:

Work from home

Work Location: In person

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