Position: Executive/Sr. Executive – Customer Service Operations Job Summary: We are seeking a Customer Service Executive (CSE) to manage customer queries, onboard clients, and ensure high satisfaction through effective communication and problem-solving. Must be fluent in English and Kannada . Key Responsibilities: Handle outbound/inbound customer calls to provide product/service info and ensure smooth onboarding. Build customer relationships through clear, empathetic, and solution-focused communication. Ensure timely updates of customer ads on platforms (e.g., Sulekha) with 100% quality adherence. Maintain accurate customer records in CRM and follow up on pending issues within TAT. Conduct welcome/activation calls and collect positive ratings post-onboarding. Identify and help fix recurring issues via process/system improvements. Work Schedule: 5-day week with alternate Saturdays; rotational shifts (10 AM–9 PM). Willingness to support during weekends/holidays during peak business periods (with comp off). Requirements: Professional & Skills: Fresher or 1+ years in customer service. Strong communication, problem-solving, and documentation skills. Basic MS Excel, Word, and CRM familiarity. Inbound and outbound call handling experience. Personal: Polite, empathetic, calm under pressure. Strong interpersonal and active listening skills. Ambitious, flexible, and customer-centric. Note: No travel required. Experience in a similar customer service role is preferred. Let me know if you want an even more summarized version or a version tailored for a job portal. Here’s the rewritten version of the language requirement: Languages Required: Must be fluent in English and Kannada . Share your resume to: [email protected] Or WhatsApp: 9600272616 Job Type: Full-time Pay: ₹200,000.00 - ₹350,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9600272616
Digital Customer Support Executive About Pro-Manage: Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: DHL, Apollo Pharmacy, Lighthouse Learning, Eurokids, GoColors, Shriram Finance, Muthoot Finance, Sterling Resorts, City Union Bank, FedFina, and CADD Center. Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs. Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through an AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities. Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years. Pro-Manage and Sulekha have three of the well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore). Exp :1+ years Job Description & Expectations: We are looking for an operations executive to help a portion of the enterprises of ProManage achieve tangible business outcomes. He / She will closely work with paid customers of ProManage to achieve the desired goals of ProManage. Responsibilities: Work on base profile enrichment of existing ProManage clients who want to enhance their presence in Google, Bing and others as we add on. Email, Phone call and WhatsApp engagement with existing clients to obtain content and optimize the Google listings & on other platforms. Onboarding clients by confirming documents and claiming google listings and maintaining client database. Google Map navigation and locating listings from street view and updating the correct latitude/longitude and address of the listings Closely work with other teams including central design team, central keyword research team, Customer success team and marketing teams to deliver value. Key Skills: Effective Task Execution: o Demonstrate the ability to precisely follow and execute given instructions to ensure accurate and efficient task completion. o Multitask effectively to manage multiple tasks and priorities simultaneously, maintaining a high level of attention to detail and quality. Data Management Proficiency: o Showcase expertise in maintaining and managing data, including updates, organization, and analysis, using tools like Excel or Google Sheets. o Ensure data accuracy, consistency, and integrity through meticulous record keeping and regular verification processes. Communication and Collaboration: o Proficiently navigate and engage in communication using Microsoft Teams or similar collaboration platforms, ensuring seamless information sharing and collaboration with team members. o Contribute to a positive team environment by actively participating in discussions and staying responsive to inquiries and updates. Time Management and Task Completion: o Exhibit the capability to complete tasks within specified timelines (Turnaround Time - TAT), showing a strong sense of accountability and commitment to meeting deadlines. o Efficiently prioritize tasks based on urgency and importance to ensure timely completion of assignments Education, Professional and Personal Attributes Any graduation is preferred. Good knowledge of English Good analytical knowledge including working knowledge of all Microsoft tools and good in Google. A resource who can be trained in Digital marketing or with a basic digital marketing skills Should possess an innate love of data and ability to see new patterns that impact business Positive, initiative driven and passionate about digital marketing Result oriented, entrepreneurial and self-motivated Ambitious and flexible Other aspects Reporting to Manager/Sr. Manager Must be based out of Chennai with no travel involved Job Type: Full-time Pay: ₹350,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person