Roles and Responsibilities: The job encompasses but is not limited to the following Roles and Responsibilities: ➢ Understanding the requirements of the Customers and help, Sales team by proposing solutions to the customers for the promotion of Staubli Robot products and contribute to the success of different projects in various industries/market segments. ➢ Propose solutions for integrating our robots into fully automated systems along with automation components (Vision system, PLC, conveyor, safety devices etc.) ➢ Provide remote technical support through multiple communication mediums with a focus on remediating customer inquiries ➢ Provide Programming and teaching trainings to Staubli customers. ➢ Assist our customers towards the use, programming and integration of Staubli Robots either onsite or offsite (Advice, feasibility, study, real tests, trainings etc. ) ➢ Promote and support the range of software solutions (industry specific teaching interface, conveyor tracking, PC simulation software etc.) ➢ Follow up on automation projects & customers. ➢ Participate in the design and implementation of demonstration system and participate in automation related exhibitions. ➢ Regularly communicate with Staubli Headquarters to receive support or provide feedback ➢ Participate to the application hotline. ➢ Daily reporting to the Local Manager to update status & availability. ➢ Completion of a detailed Field Service report for each customer call and documentation of application interventions in CRM. ➢ Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and payment collections. ➢ Responsible for achieving assigned Application revenue and also generate revenue through sales of Training contracts with customers ➢ To work on Service CRM & update the activities/opportunities/Service requests in CRM portal. YEARS OF EXPERIENCE/AGE 6-8 years of experience in robotics, or industrial automation industry. Previous Programming PLC/Robot experience is also a necessity QUALIFICATION B.E./B. Tech. – Electrical & Electronics, Mechanical, Mechatronics, NTTF. TRAVEL 60-70% Travel across India for programming Robots at site & training. COMPETENCIES Technical ➢ Experience with programming languages (C/C++, Python …) ➢ Basic Mechanics (drafting skills) ➢ Automation concepts (PLC, Drives etc.) ➢ Industrial Electrical concepts & circuitary ➢ Basic electronics (component identification and their functions, circuitary, digital logic circuits, etc) ➢ Sensors and actuators technologies (electric, and pneumatic), ➢ Knowledge standard networking protocols (TCP/IP, Ethernet…) and Industrial networking protocols (DeviceNet, Profibus, CANBus…) Behavioural ➢ Excellent Communication & interpersonal skills ➢ Able to analyze problems in a logical manner. Good problem-solving skills ➢ Is outgoing and service-minded ➢ Flexible & ability to collaborate with Internal team. ➢ Is highly organized with the ability to manage multiple projects/ tasks simultaneously and effectively prioritize projects and tasks ➢ Approachable and takes pride in providing a high standard of service and support to customers and partners ➢ A self-starter who is resourceful and initiates work without specific instruction ➢ Possesses strong business acumen ➢ Able to travel extensively for service ➢ Should be proficient in multiple languages –Indian languages, English & Hindi Show more Show less